In Room Dining Server - Maternity Cover

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights. In Room Dining Coordinator 12 Month Fixed Term Contract (Maternity Cover) Four Seasons Hotel London at Park Lane At Four Seasons, in room dining is a key part of the guest experience, combining exceptional food, personalised service, and attention to detail in the comfort of our guests' rooms and suites. Four Seasons Hotel London at Park Lane is seeking an In Room Dining Coordinator to join our Food and Beverage team on a 12 month fixed term contract covering maternity leave. The role As In Room Dining Coordinator, you will play a central role in the smooth operation of In Room Dining, acting as the main point of contact for guest orders, requests, and enquiries. You will be responsible for coordinating orders, supporting communication between the kitchen and service teams, and ensuring every guest receives the thoughtful, seamless service for which Four Seasons is known. This role is ideal for someone who enjoys organisation, communication, and delivering exceptional guest experiences in a fast paced luxury hospitality environment. What you will do Receive and process In Room Dining orders via telephone and digital platforms with accuracy and professionalism Provide guests with knowledgeable recommendations on menus, beverages, and daily specials Coordinate orders with the kitchen and service teams to ensure timely and accurate delivery Manage guest requests and special requirements with care and attention to detail Handle guest enquiries professionally and support service recovery where required Maintain accurate order records and billing procedures Communicate effectively with operational departments to ensure a seamless guest experience Uphold Four Seasons service standards and contribute to high levels of guest satisfaction What we are looking for Previous experience within Food and Beverage, In Room Dining, Reservations, or a guest service role Excellent communication skills and a confident telephone manner Strong organisational skills and attention to detail Ability to manage multiple priorities in a fast paced environment Professional and guest focused approach Confidence using hotel systems and technology Strong teamwork and relationship building skills Good spoken and written English Right to Work in the UK What to expect 12 month fixed term contract covering maternity leave Full time position based on a 40 hour working week Five shifts per week across a rotating schedule Flexibility required across mornings, evenings, weekends, and public holidays What we offer At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand. £35,500 annual package inclusive of base salary and Food and Beverage service charge Structured 40 hour working week Excellent training and clearly defined career development pathways Strong internal progression opportunities across London and the global Four Seasons portfolio Holiday entitlement increasing with service up to 33 days Company Sick Pay, increasing with service Life insurance while on duty Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support Bupa Dental Cover or Bupa Cash Plan Enhanced maternity and paternity pay Uniform with complimentary professional dry cleaning from day one Season Ticket Loan and Cycle to Work scheme available Access to Stream for greater pay flexibility and discounts Employee recognition programmes including monthly awards and events Annual themed team events plus regular social, charitable, and sporting activities Join our In Room Dining team If you are passionate about hospitality, enjoy creating memorable guest experiences, and would like to join one of London's leading luxury hotels, we would love to hear from you. We look forward to receiving your application.