In Service Support Technician

Job description

Req ID: 526804 Location: Soho Depot, Birmingham Appointment Basis: Permanent Apply by: 15/09/2026 Salary + Benefits: circa £60,000 plus excellent benefits At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Your future role You’ll report to the Outstations and Planning Manager, and work alongside other members of the Services Central Engineering team. The role will be to provide technical expertise and support to the project monitoring, recording and reacting to in service failures on the new Class 730 fleet. Alstom is dedicated to ensure a successful and safe delivery of its services to its customer and to the achievement of its business plan and this role shall be pivotal in achieving this. We’ll look to you for: Ensuring work is performed in a safe and effective manner in accordance with the Health & Safety at Work Act (1974), Electricity at Work Regulations (1989), Railway Group Standards, and relevant ALSTOM Procedures. Technical telephone support line to assist drivers and customer issues. Continual monitoring of units in service utilising Fleet Monitor tracking system. Provide technical support to the depot teams in the provision of fault finding expertise and assistance with train repair activities. Have extensive knowledge of 3 phase, single phase and DC power systems and control systems. Detailed recording of faults, fault reporting, data gathering and verbal communication. Carry out fault finding and investigate intermittent faults on vehicles in service. Control and monitor repeat failures of units. Organise and control all aspects of failures in service. Liaising with the on duty Production Manager to determine rescue plan of failed units and subsequent replacement units. Attendance and assistance to be provided to failed units in service. Contribute to increase the rolling stock reliability and to prevent anomalies in commercial services. Provide on train fault diagnosis/rectification for units in service. Investigate technical problems as instructed by the project support engineering team. Partake in gathering required data downloads on critical performance systems. Undertake test runs to assist in fault finding and resolution of faults, in particular the closeout of repeat failures. Provide technical support in connection with special checks and experiments. Liaise with the systems support engineers and specialist engineers as necessary, gathering technical information needed to enable technical problems with trains, procedures, materials or component problems to be resolved. Carry out all duties in accordance with the Train Care Centre quality and safety procedures. Assist the Warranty Engineer in the execution of his responsibilities. Where necessary drive the companies vehicle to attend outstations or to attend failed units All about you We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: Electrical based NVQ Level 3 in rolling stock/aircraft or equivalent Practical experience and a sound knowledge of mechanical, electrical and electronic engineering aspects of modern Electric Multiple Units. IT skills – competent user of Personal Computer, including office packages, e-mail and intranet. Technical experience and strong knowledge in mechanical and electrical engineering. Flexibility and Adaptability. Enjoys variety in work practices, opinions and approaches Self-Motivation. Carries out, using own initiative, activities that add value to the job Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: Enjoy stability, challenges and a long-term career free from boring daily routines Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) Up to 52 weeks full maternity and adoption pay 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday A wide range of flexible benefits that you can tailor to suit your lifestyle You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Equal opportunity statement: Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.