In-Villa Dining (IVD) Order Taker

Job description

We are seeking a dedicated In-Villa Dining (IVD) Order Taker to join our luxury resort team in {NAME}, Maldives. As an IVD Order Taker, you will play a crucial role in ensuring our guests enjoy exceptional dining experiences from the comfort of their villas. Answer incoming calls from guests and take accurate food and beverage orders Provide detailed information about menu items, including ingredients and preparation methods Assist guests with special dietary requirements or food allergies Input orders into the resort's point-of-sale system with precision Coordinate with the kitchen and service staff to ensure timely delivery of orders Handle guest inquiries and requests related to in-villa dining services Upsell additional items and promote daily specials when appropriate Maintain a thorough knowledge of all menu items, pricing, and promotions Ensure all orders are accurately recorded and billed to the correct villa Adhere to all food safety and hygiene standards Excellent communication skills in English, both verbal and written Previous experience in hospitality or customer service (preferred) Proficiency in using computer systems and point-of-sale software Strong knowledge of food and beverage items, including dietary restrictions and allergies Exceptional attention to detail and ability to multitask in a fast-paced environment Excellent time management and organisational skills Food safety certification (preferred) Understanding of luxury hospitality standards and guest expectations Ability to work flexible hours, including evenings, weekends, and holidays Willingness to work in a tropical island environment Positive attitude and ability to work well in a team WORK WITH CONSTANCE 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. We believe in continuous learning and growth to help our teams achieve their full potential. A strong family spirit is part of our identity, we support and care for one another. We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. Our passion for luxury hospitality is reflected in every detail of the guest experience. We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence. Constance Halaveli is a luxury resort in the Maldives, where elegance meets authenticity in a breathtaking island setting. Behind every guest experience is a passionate team that values respect, teamwork, and excellence. Join us at Halaveli and grow your career in a warm, multicultural environment where your skills and dedication truly make a difference.