Inbound Sales & Customer Service Representative (Home Services) – Remote | High-Volume Calls | Appointment BookingPosition Type: Full-Time, Remote Working Hours: U.S. Hours (Evenings + Weekend Rotation Required)About the RoleWe’re hiring an Inbound Sales & Customer Service Representative to handle high-volume inbound calls, assist customers with plumbing needs, and convert conversations into booked service appointments and memberships.This is a sales-driven customer service role — not just answering calls. You’ll guide conversations, solve problems, and confidently move customers toward action.If you’re comfortable on the phone, enjoy helping people, and want to build real inbound sales skills, this role is built for you.What You’ll OwnInbound Calls & Sales ConversationsHandle high-volume inbound calls with confidence and professionalismUnderstand customer needs and recommend the right serviceGuide conversations toward booked appointments using proven scriptsBuild trust quickly and maintain a calm, solution-focused toneScheduling, Sales & UpsellingBook service appointments accurately and efficientlyIntroduce and explain membership plans (Pipeline Club)Identify upsell opportunities without hurting customer experienceBalance service + sales in every interactionCRM & Systems ManagementLog calls, bookings, and notes accurately in CRM systemsFollow structured scripts, workflows, and SOPsMaintain clean and complete customer recordsCustomer Experience & RetentionHandle objections and concerns with confidenceDe-escalate frustrated customers professionallyDeliver a consistent, high-quality customer experienceTeam CollaborationWork closely with dispatch and operations teamsCoordinate with offshore team members for smooth service deliveryShare feedback to improve scripts, tools, and workflowsWhat Success Looks LikeHigh call-to-booking conversion ratesConsistent appointment scheduling accuracyStrong membership (Pipeline Club) conversionsPositive customer feedback and satisfactionClean, reliable CRM documentationWhat Makes You a Strong FitConfident on the phone — you don’t hesitate to lead conversationsNaturally persuasive but still customer-firstComfortable working toward clear sales targetsOrganized and detail-orientedCoachable and open to feedbackThrive in fast-paced, call-heavy environmentsRequirements (Must-Have)ExperienceExperience in:Inbound salesCall center salesCustomer service with conversion targetsCore SkillsProven ability to convert inbound calls into bookingsStrong objection handling and upselling abilityClear, professional English communicationExperience using CRM or call management toolsNice to HaveExperience in home services (plumbing, HVAC, electrical)Familiarity with field service tools like:ServiceTitanExperience in high-volume call environmentsMembership or subscription sales experienceWhat a Typical Day Looks LikeHandle inbound customer calls during your shiftUnderstand customer problems and recommend solutionsBook appointments and present membership optionsLog all interactions in CRMFollow structured call flows and improve performance dailyIn short: You turn inbound calls into revenue + satisfied customers.Performance Metrics (KPIs)Call-to-booking conversion rateMembership (Pipeline Club) close rateCRM accuracy and completenessCall quality and customer satisfactionConsistency across shifts and call volumeWhy This Role Stands OutClear scripts, systems, and training (you’re not guessing)Strong coaching and performance supportDirect impact on revenue (not just support work)Opportunity to grow into:Sales rolesTeam lead positionsOperations rolesInterview ProcessInitial Screening CallInterview with Pavago RecruiterClient InterviewOffer & OnboardingApply NowIf you can handle inbound calls, build trust fast, and confidently guide customers to a decision, this role gives you a clear path to grow in sales + customer experience.Apply now and turn conversations into results.
Inbound Sales & Customer Service Representative (Home Services) – Remote | High-Volume Calls | Appointment Booking
Position Type: Full-Time, Remote
Working Hours: U.S. Hours (Evenings + Weekend Rotation Required)
About the Role
We’re hiring an Inbound Sales & Customer Service Representative to handle high-volume inbound calls, assist customers with plumbing needs, and convert conversations into booked service appointments and memberships.
This is a sales-driven customer service role — not just answering calls. You’ll guide conversations, solve problems, and confidently move customers toward action.
If you’re comfortable on the phone, enjoy helping people, and want to build real inbound sales skills, this role is built for you.
What You’ll Own
Inbound Calls & Sales Conversations
- Handle high-volume inbound calls with confidence and professionalism
- Understand customer needs and recommend the right service
- Guide conversations toward booked appointments using proven scripts
- Build trust quickly and maintain a calm, solution-focused tone
Scheduling, Sales & Upselling
- Book service appointments accurately and efficiently
- Introduce and explain membership plans (Pipeline Club)
- Identify upsell opportunities without hurting customer experience
- Balance service + sales in every interaction
CRM & Systems Management
- Log calls, bookings, and notes accurately in CRM systems
- Follow structured scripts, workflows, and SOPs
- Maintain clean and complete customer records
Customer Experience & Retention
- Handle objections and concerns with confidence
- De-escalate frustrated customers professionally
- Deliver a consistent, high-quality customer experience
Team Collaboration
- Work closely with dispatch and operations teams
- Coordinate with offshore team members for smooth service delivery
- Share feedback to improve scripts, tools, and workflows
What Success Looks Like
- High call-to-booking conversion rates
- Consistent appointment scheduling accuracy
- Strong membership (Pipeline Club) conversions
- Positive customer feedback and satisfaction
- Clean, reliable CRM documentation
What Makes You a Strong Fit
- Confident on the phone — you don’t hesitate to lead conversations
- Naturally persuasive but still customer-first
- Comfortable working toward clear sales targets
- Organized and detail-oriented
- Coachable and open to feedback
- Thrive in fast-paced, call-heavy environments
Requirements (Must-Have)
Experience
- Experience in:
- Inbound sales
- Call center sales
- Customer service with conversion targets
Core Skills
- Proven ability to convert inbound calls into bookings
- Strong objection handling and upselling ability
- Clear, professional English communication
- Experience using CRM or call management tools
Nice to Have
- Experience in home services (plumbing, HVAC, electrical)
- Familiarity with field service tools like:
- Experience in high-volume call environments
- Membership or subscription sales experience
What a Typical Day Looks Like
- Handle inbound customer calls during your shift
- Understand customer problems and recommend solutions
- Book appointments and present membership options
- Log all interactions in CRM
- Follow structured call flows and improve performance daily
In short:
You turn inbound calls into revenue + satisfied customers.
Performance Metrics (KPIs)
- Call-to-booking conversion rate
- Membership (Pipeline Club) close rate
- CRM accuracy and completeness
- Call quality and customer satisfaction
- Consistency across shifts and call volume
Why This Role Stands Out
- Clear scripts, systems, and training (you’re not guessing)
- Strong coaching and performance support
- Direct impact on revenue (not just support work)
- Opportunity to grow into:
- Sales roles
- Team lead positions
- Operations roles
Interview Process
- Initial Screening Call
- Interview with Pavago Recruiter
- Client Interview
- Offer & Onboarding
Apply Now
If you can handle inbound calls, build trust fast, and confidently guide customers to a decision, this role gives you a clear path to grow in sales + customer experience.
Apply now and turn conversations into results.
Pavago - Connecting You to Global Remote Opportunities 🌍At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.🌟 Why Consider Opportunities Through Pavago?Competitive Pay: Command the salary you deserve, regardless of where you reside.Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀Explore global opportunities with us today!"
Pavago - Connecting You to Global Remote Opportunities 🌍
At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.
🌟 Why Consider Opportunities Through Pavago?
Competitive Pay: Command the salary you deserve, regardless of where you reside.
Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.
Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.
Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.
Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀
Explore global opportunities with us today!"
