Incident Management Staff - Risk and Compliance Section, Group Governance and Compliance Department, Group Compliance Supervisory Department

Job Description: Business Overview The Rakuten Group's basic management philosophy is to "empower people and society through innovation". Rakuten Group offers more than 70 diverse services, including the online shopping mall Rakuten Ichiba, e-commerce services such as the travel booking site Rakuten Travel, financial services such as Rakuten Bank, and professional sports. At the same time, as the business expands and globalizes, there is a growing need to strengthen the enterprise risk management framework and the appropriate incident management system within the Rakuten Group. Department Overview In a fast-growing, global organization, you'll find an environment that lets you experience personal and company growth. It's a rewarding role, influencing the entire Rakuten Group with new initiatives and managing risks to protect the organization. You'll engage with various business units, broadening your professional knowledge and expertise Driving group-wide risk management activities In our Risk Management Department, we focus on the following activities in our approach to risk management. (The hiring position will be considered based on your experience and aptitude.) - Enterprise Risk Management (ERM) - Incident Management Position: Why We Hire We are currently seeking to expand our team to further achieve the mission of the Risk Management Section: "Strengthening Group-wide Risk Resilience." In particular, we are looking for individuals who can autonomously identify risks and drive process improvements. As we support a diverse range of business operations, we offer an environment where you can gain extensive experience in everything from incident management to Enterprise Risk Management (ERM). We are looking for candidates who are eager to grow with us and take on a leadership role in driving our organizational governance in the near future. - The Appeal of the Organization Working in a diverse team, we can share opinions, learn from each other, and improve together. - The appeal of autonomy and organizational culture Though we are a small team, we can gain hands-on experience in building and improving the foundation that supports the entire group. - Career Steps (Skills & Path) Coordinating with many stakeholders can be challenging, but it is rewarding. We can gain broad experience, from operations to policy design and projects. Position Details Rakuten Group’s Risk Management plays a critical role in identifying and analyzing risks across diverse business domains, supporting sustainable growth and strengthening resilience across the entire Group. In this position, you will work across both ERM and incident management domains, building specialized expertise essential for risk management in a global company. Key Responsibilities 1. Policy & Rule Development (ERM/Incident Management) - Develop, revise, and maintain policies and rules related to enterprise risk management and incident management - Coordinate with internal stakeholders to design and implement operational processes 2. Risk Analysis & Risk Assessment - Conduct analysis and assessment for the identification of Rakuten Group’s top risks - Perform regular monitoring and analysis of risks and incidents within business units and group companies - Track the progress and effectiveness of action plans designed to mitigate risks 3. Executive Reporting - Prepare and present materials for the Board of Directors, Executive Committee, and risk-related committees - Develop decision-making support materials, including analysis of incident trends and recommendations 4. Stakeholder Collaboration & Internal Support - Coordinate with risk-related departments and business units across the Group - Respond to inquiries related to risks and incidents from internal stakeholders - Contribute to the creation of risk management sections in the Integrated Report and Annual Securities Report 5. Training & Awareness - Provide risk management training and awareness programs for new employees, managers, and group companies - Promote risk awareness and support the development of a strong risk management culture 6. External Engagement & Professional Development - Participate in external risk management conferences, seminars, and study groups - Collect and analyze information on global risk trends and industry best practices 7. Process Improvement (AI/RPA Utilization) - Drive efficiency improvements in ERM and incident management processes - Utilize AI, RPA, and other tools to enhance data analysis and streamline operations Work Environment Organizational Structure - People: Risk Management Department: about 17/Risk Management Section: 6 full-time members and 1 contract staff member - Age: Mostly employees in their 30s and 40s - Hiring ratio (new graduate : mid-career): 0:10 Background of Mid-Career Hires Joined from roles such as customer support in the insurance industry or hygiene management at a manufacturing company. In the Risk Management Department, they handle a wide range of work, including ERM and incident management, and lead projects by identifying issues and solving problems. Example Career Path of a Successful Mid-Career Hire After gaining about three years of experience in the Risk Management Department, some have transferred to the Marketing Division or the Information Systems Division. Their experience coordinating with many stakeholders and leading projects in Risk Management helped them expand their career opportunities and succeed in new roles. Mandatory Qualifications: - Native-level Japanese - Professional experience related to risk management, corporate planning, problem resolution, or research/data analysis in industries such as operating companies, consulting, public sector, finance, or manufacturing - Proven ability to analyze complex problems, identify root causes, and drive practical solutions from design to execution - Skilled in research, data analysis, planning, slide/document preparation, and presentations - Strong stakeholder management skills, including communicating with senior management: Able to collaborate across functions and communicate risk topics in a clear way - PC/Tools: Solid business skills in Outlook and Word; advanced and fast PowerPoint/Excel skills to prepare executive-level deliverables - English: Able to understand written English materials and handle English email communication Desired Qualifications: - Experience in risk management - Experience in project planning and execution/management (issue identification, project planning, driving implementation, issue & progress tracking, and communication/coordination with internal and external stakeholders, etc.) - Business-level English proficiency - Experience negotiating and coordinating with overseas group companies and business partners Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo Related Pages - Employee Benefits: - Employee Conditions: - Culture: #corporate #legal #IP #audit #operationdiv Languages: English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)