Incident Manager

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As an Incident Manager, you’ll lead the response to high-urgency incidents from detection through resolution, coordinating teams and keeping stakeholders informed along the way. You’ll manage active incidents, translate technical issues into clear business impacts, and help teams make informed decisions under pressure. You’ll also analyze incident data and contribute to post-incident reviews to improve how we respond to and learn from incidents over time. What you’ll do as an Incident Manager Lead end-to-end response for high-urgency incidents, coordinating triage and resolution across multiple teams. Run incident response bridges with engineers, leadership, and other stakeholders, keeping teams aligned on priorities, active workstreams, and next steps. Translate complex technical and operational issues into clear business impacts and risks while maintaining detailed records of incident timelines, decisions, actions, and resolutions. Contribute to blameless post-incident reviews, supporting root cause investigations and identifying actions that improve resiliency. Analyze production incident data and trends, and lead projects that improve incident response processes, data collection, and reporting. Participate in an on-call rotation that includes work outside standard business hours. What you’ll bring Experience in Incident Management within a technology-driven environment, including leading incident response bridges with engineers, leadership, and cross-functional stakeholders. The ability to prioritize competing work based on urgency, customer impact, and business risk. Strong written and verbal communication skills, with the ability to explain complex technical and operational information clearly to different audiences. The ability to remain calm, focused, and decisive while solving problems and collaborating with teams in high-pressure situations. An analytical mindset with the ability to use incident data and trends to identify opportunities for improvement. Familiarity with incident management and observability tools such as Jira, PagerDuty, Datadog, or similar platforms. #LI-AC2 Join Our Team We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 72,000.00 USD - 90,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.