Independent Aftermarket (IAM) Technical Trainer

Job description

Key Responsibilities Within area of operation, the IAM Technical Trainer will: Assist with the development, construction and maintenance of the training syllabus and the individual course content, ensuring appropriateness, attractiveness and technical accuracy throughout. Develop training solutions across multiple platforms (virtual classroom, video, face to face and others) Deliver automotive technology training courses both at Bosch Service Training Centre and regionally. Support the IAM Training Manager by ensuring that all training course material is prepared to the highest quality standards and in accordance to studied market needs. Guide and support qualifying distributors and other selected partners to organise and deliver Bosch Technical Training programmes. Support the training of internal and external trainers, including participation in ongoing audits. Assist in the planning and creation of the training calendar. Contribute to the accurate and expeditious administration of the training programme. Contribute to technical articles, bulletins and any other necessary marketing opportunities. Represent AA as a technical expert at trade shows, seminars and other events. Reinforce the technical attributes / attractiveness of Bosch products and services. Maintain strong relationships with customers both internal and external to Bosch. Provide information / solutions as appropriate to address enquires and queries within the accepted timescales. Knowledge and Skills: The job holder will hold the following knowledge and skills Have an in-depth knowledge of motor vehicle technology, service and repair techniques Have obtained the Bosch Diagnostic Technician qualification, or equivalent knowledge Have understanding of the technical content of the Bosch Master Technician Programme, or equivalent knowledge Have an in-depth knowledge of Bosch information systems, Bosch repair concepts and Bosch proprietary technical standards. Have an in-depth knowledge of computer-based programmes for the creation and delivery of course material Have the skills, qualification and/or experience to successfully progress and deliver the training programme Be IT literate in a variety of Microsoft programmes Be proficient in the use of training development and delivery software packages (e.g. Zoho, Camtasia, Articulate etc.) Take ownership of customer queries Work collaboratively and proactively with all members of the MA business Display, at all times, a customer oriented, service provider attitude and be a positive ambassador for the company Engage in the process of improving our business processes by contributing ideas, suggestions and actions Be determined, energetic and flexible Effectively and timely work towards defined targets Must hold a full clean UK driving license Be able to participate in events outside of normal working hours Must hold Level 3 Technical Certificate (Automotive Light Vehicle) On offer is a competitive salary and pension contributions. With a great package of benefits including but not limited to; Minimum 25 days holiday excluding Bank Holidays (pro rata basis), rising to 28 days with 5 years length of service. Perkbox membership Cycle to Work Scheme Simply Health Scheme Long service reward scheme Supportive family friendly working policy Flexible working opportunities Recommend a Friend scheme Access to discounts on retailers, restaurants, holidays and much more Employee Assistance Programme Access to 'BeFit' wellbeing initiatives Free on-site parking We will also provide opportunities for personal and professional development including ongoing upskilling training and development opportunities. Role is an on-site position at STC Motherwell with occasional travel to Denham. Do you want your ideas to shape the technology of the future? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve the lives of people across the world. Welcome to Bosch. The Bosch Group operates in four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology employing over 420,000 associates in 128 countries worldwide – 85,000 associates in research and development, of which nearly 44,000 are software engineers, and more than 6,000 associates in the UK and Ireland.