Individual Sales Support Agent

Job description

We’re hiring an Individual Sales Support Agent! In this role, you will support day-to-day sales activities by providing information and assistance to customers, brokers, and internal organizations. You’ll be successful in this role if you have experience in customer service, Medicare, and/or Marketplace. We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. Notes: The work schedule for this remote position is Monday – Friday 8:00 a.m. – 6:00 p.m. ET. During Open Enrollment from October 1st through January 15th, the work schedule follows a rotating shift, covering 7 days a week from 8:00 a.m. – 9:00 p.m. ET. Experience in Commercial Operations is highly preferred. Job Responsibilities Receiving, investigating, and resolving inquiries timely and accurately, clearly documenting all communications. Answering basic inquiries and resolving routine problems regarding products and services via calls, email, or internet chat. Conducting periodic and regular surveys of customers to determine satisfaction and cross-selling opportunities. Performing contract administration support and resolving contract related issues. Developing new prospects, establishing customers, and finding opportunity to introduce an organization’s products and services Handling customer service inquiries and problems of brokers around benefits, eligibility, and billing. Must be willing to work flexible/rotating schedules as business needs arise. Job Qualifications Education High School Diploma or equivalent Experience 2 years - Experience in a customer service support role is required Skills\Certifications Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint) Proficient in oral and written communication skills Proficient interpersonal and organizational skills Ability to work independently under general supervision and collaboratively as part of a team in a face paced environment Capability to handle large volumes of work Solid consultative understanding of insurance products Ability to communicate health insurance knowledge and how it applies to member utilization Number of Openings Available 1 Worker Type: Employee Company: BCBST BlueCross BlueShield of Tennessee, Inc. Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.