Industry and Disruption Operations Analyst

Job description

About the Role An exciting opportunity to join the Industry and Disruption team on a 12 month secondment Prevent, detect and respond to victims and recipients of fraud and scam Recover funds for, and not limited to, CBA, OFI, BPay and IMT Contribute to process improvement and enhanced customer experience Your Responsibilities Perform tasks related to the execution and completion of monitoring services in GFMS in accordance with agreed Service Level agreements Provide support to the IID (Intel, Industry, Disruption) team and the wider GFMS team as required Escalate priority incidents in a timely and professional manner Build effective working relationships within other teams in GS & BU staff Contribute to innovative ideas for improvements Undertake tasks assigned by your manager that you have the capability to perform safely Skills and Experience The capacity to work on a rotating shift: Morning - 6AM - 2:21PM Afternoon - 2PM - 10:21PM Night - 10PM - 6:21AM Day - 8AM - 4:21PM The ability to plan and prioritise tasks Understanding of financial crime assessment, detection or prevention If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 18/09/2026