IndySoft Analyst

Job description

We are seeking an IndySoft Analyst to join our Accredited Labs team. This is a unique opportunity to be part of a fast-growing organization and play a hands-on role in configuring and administering the calibration management platform that runs our national network of labs. The ideal candidate has some relevant IndySoft experience and is eager to develop it further. You will help keep our IndySoft system healthy, well-configured, and integrated with the rest of our application stack. As an IndySoft Analyst, you will support the day-to-day administration of IndySoft and its connections to our other business systems. Reporting to the Manager of Applications, you'll work closely with Operations, Quality, Finance, and the IT team to ensure data flows cleanly between platforms and that users across our labs have a consistent, reliable experience. **Day To Day Responsibilities** • System Administration: Perform day-to-day administrative tasks in IndySoft — managing user accounts, roles and permissions, and other routine configuration changes. Assist with system updates and upgrades and help keep configurations consistent across sites. • Configuration & Setup: Configure templates, lists, events, and workflows within IndySoft. Set up and maintain equipment profiles, procedures, and reporting layouts (PrintBuilder / LayoutBuilder). • Data Migration & Site Integration: Assist with extracting, transforming, and loading data when integrating new locations onto our standard IndySoft configuration, helping ensure a smooth and accurate transition. • Data Quality & Hygiene: Run queries and reports to identify and clean up duplicate, missing, or inconsistent data. Support data validation, mapping, and cleanup efforts during system changes and the onboarding of newly acquired labs. • Integrations & Data Flow: Help implement, monitor, and maintain integrations between IndySoft and our other business applications (such as NetSuite and Salesforce) using APIs and integration tools. Troubleshoot failed syncs, investigate data mismatches, and help keep records aligned across systems. • User Support & Documentation: Provide front-line support to users for IndySoft questions and issues, escalating complex problems as needed. Develop and maintain clear documentation, how-to guides, and training materials to improve adoption and proficiency. • Continuous Improvement: Identify inefficiencies in how IndySoft and connected systems are configured and used, and recommend enhancements, customizations, or automation to improve accuracy and productivity. **Basic Qualifications** • Hands-on experience administering or configuring IndySoft. • 1–4 years of experience in a systems administration, business systems analyst, data analyst, or application support role • Comfort working with relational databases and writing SQL queries to retrieve, analyze, insert, and update data. • A working understanding of how business applications connect and share data, including familiarity with APIs, imports/exports, or integration concepts. • Strong attention to detail and a methodical, accurate approach to data and configuration work. • Solid problem-solving skills and a proactive, curious mindset — you enjoy figuring out why something isn't working and fixing it. • Strong written and verbal communication skills, with the ability to explain technical topics clearly to non-technical users. • Proficiency with Microsoft Office, particularly Excel (formulas, lookups, data cleanup). **Nice To Have** • Bachelor's degree in Information Systems, Computer Science, Data Analytics, or a related field. • Experience with calibration, asset, or quality management systems beyond IndySoft. • Programming or scripting experience, particularly Python, for automating tasks and working with data. • Experience administering or supporting business platforms such as NetSuite, Salesforce, or HubSpot. • Exposure to integration or ETL tools, middleware, or scripting for automating data tasks. • Familiarity with calibration, metrology, manufacturing, or other regulated environments. • Experience supporting data migrations or system rollouts across multiple sites. **Why Join Us?** This position offers a unique opportunity to build a foundation in business systems and data integration at a fast-growing, private equity-backed national network. You'll gain deep, hands-on expertise with the platform at the center of our operations, work across multiple business systems, and see the direct impact of your work on data quality and service across our labs. **About Us** Accredited Labs is a trusted provider of accredited calibration services. Our expertise in precision calibration is marked by innovation, quality, and our dedication to customer satisfaction. We are a network of calibration companies that blends local relationships with the reliability and resources of a national brand. We partner with established regional labs known for their deep community roots and long-standing customer trust and empower them with top-tier infrastructure and ISO/IEC 17025 accreditation. Whether onsite or in-lab, we maintain the personalized service customers depend on and deliver a consistent, compliant experience across every location. Accredited Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Accredited Labs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. **Benefits** We value our team and are proud to offer a comprehensive benefits package for all full‑time employees, including: - **Health Insurance**– Comprehensive medical coverage - **Dental Insurance**– Preventive and restorative care - **Vision Insurance**– Exams, glasses, and contacts - **401(k) with Company Match**– Retirement savings with employer match - **Company‑Paid Life Insurance**– Fully covered life insurance - **Paid Time Off (PTO)**– For balance and rest - **Paid Holidays**– Company‑recognized holidays - **Company‑Provided Equipment**– All technology and tools needed for success