INFO TECHNOLOGY SR. ASSOCIATE

Job description

• Basic understanding of the Healthcare Provider domain, including hospital operations, clinical workflows, and healthcare applications. • Ability to work with physicians, nurses, technicians, and administrative staff to support day-to-day operational issues. • Good communication and interpersonal skills with the ability to interact effectively with business users, clinical staff, and technical teams.• Strong analytical thinking, problem-solving, and troubleshooting skills with a proactive approach to learning and issue resolution. • Willingness to provide L1/L2 application support for healthcare systems under senior team guidance. • Ability to monitor application health, log incidents, troubleshoot basic issues, and support SLA-driven operations. • Basic knowledge of ITIL concepts, including Incident, Request, Problem, Change, and Release Management. • Support application testing, upgrades, patch validation, documentation, SOP creation, and knowledge management activities