Informatica Admin

Job description

**Job Title:** **Informatica Admin (IDMC)** **Location Preference:** 100% remote in LATAM working EST Time Zone **Duration/Rate:** 1-Year Assignment with possibility of extension and paying up to $22/hr USD NTT DATA is a team of more than 139,000 diverse professionals operating in more than 50 countries worldwide. Our sectors of activity include telecommunications, finance, industry, utilities, energy, public administration, and health. Our mission? Offer technological solutions, business, strategy, development, and application maintenance while being a benchmark in consulting. Thanks to the collaboration between teams, the human quality of our people, and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future. Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to each client's needs. Our talent has led us to be one of the top six technology companies in the world. Because #Greattech, needs #GreatPeople, like you NTT Data seeks high-achieving team players who quickly adapt to new challenges and entrepreneurial ventures. We are looking foran **Informatica Admin** to work with our global client for a fully remote opportunity **in LATAM working EST hours.** ## Position Overview We are seeking an experienced **Informatica Administrator** to support, maintain, and optimize our Informatica Intelligent Data Management Cloud (IDMC) platform. This role is responsible for ensuring the stability, availability, and performance of production data integration processes while maintaining compliance with established service level agreements (SLAs). The ideal candidate will have hands-on experience administering Informatica IDMC environments, monitoring production workloads, managing incidents, supporting platform upgrades, and proactively maintaining platform health in enterprise-scale environments. The Informatica Administrator will work closely with data engineering, analytics, infrastructure, and business teams to ensure reliable and efficient data integration operations. ## Key Responsibilities ### Platform Operations & Monitoring - Monitor daily Informatica IDMC operations, including scheduled taskflows, ingestion jobs, and data integration workflows using Operational Insights and job monitoring tools. - Ensure compliance with SLA commitments by validating job completion windows, data freshness, processing volumes, and operational performance. - Proactively identify, investigate, and resolve operational issues before downstream consumers or business users are impacted. - Monitor platform utilization, runtime performance, and operational trends to ensure optimal service delivery. - Support production environments and provide operational oversight for critical data integration processes. ### Incident & Problem Management - Perform incident triage, severity assessment, and prioritization for production issues and service disruptions. - Conduct root cause analysis and coordinate resolution activities for platform and data integration failures. - Execute targeted reprocessing, job restarts, and data backfills when required. - Escalate product-related defects and platform issues to Informatica Global Customer Support as needed. - Lead problem management activities for recurring failures by identifying patterns, implementing corrective actions, and driving continuous improvement initiatives. - Document incidents, resolutions, known errors, and preventive measures. ### Platform Administration & Maintenance - Administer Informatica IDMC environments, connections, assets, runtime environments, and Secure Agents. - Perform routine Secure Agent health checks and validate overall platform stability and availability. - Manage log retention, log rotation, disk utilization, and housekeeping activities to maintain platform performance. - Review and maintain connections, credentials, certificates, and authentication components to prevent service interruptions caused by expirations. - Support environment configuration, operational governance, and platform administration activities. ### Upgrades, Releases & Testing - Plan and coordinate seasonal platform releases, patches, and upgrades. - Validate new features and platform changes prior to deployment. - Execute and support regression testing activities following upgrades and platform updates. - Ensure production stability and business continuity after releases are deployed. - Collaborate with development and data engineering teams to identify and mitigate deployment risks. ### Documentation & Collaboration - Develop and maintain operational procedures, runbooks, support documentation, and knowledge base articles. - Work closely with data engineering, analytics, infrastructure, and business stakeholders to support data integration operations. - Participate in operational reviews and recommend improvements to enhance platform reliability and support processes. - Contribute to continuous improvement initiatives focused on operational efficiency, monitoring, and automation. ## Required Qualifications - 3+ years of experience administering Informatica Cloud (IDMC/IICS) environments. - Strong understanding of Informatica Operational Insights, job monitoring, and production support processes. - Experience managing Secure Agents, runtime environments, connections, and platform configurations. - Hands-on experience with ETL/data integration operations and troubleshooting. - Experience with incident management, root cause analysis, and problem management processes. - Knowledge of SLA-driven production support environments. - Strong analytical, troubleshooting, and problem-solving skills. - Excellent verbal and written communication skills in English. - Ability to work independently in a remote, fast-paced environment. ## Preferred Qualifications - Experience with Cloud Data Integration (CDI) and Cloud Mass Ingestion (CMI). - Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. - Experience with ITIL-based support and service management practices. - Informatica certifications are a plus. - Experience supporting enterprise-scale data platforms and data warehouse environments. **Why NTT Data?** Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allow us to transform our goals into achievements, and projects into realities. NTT Data is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT Data is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.