Information Support Specialist

Job description

POSITION: Information Support Specialist DEPARTMENT / DIVISION / SECTION: Police / Information Risk Management / Information Support Services Competition Number: P26-26 Date of Issue: September 3, 2026 Closing Date: September 24, 2026 Pay Group: $37.65/hour (CUPE Pay Grade 9) Number of Positions: 2 Duration: Regular Full-Time Work Schedule: Shift work: 2 days, 2 nights, 4 off To Apply: All submissions shall be sent electronically by 4:30pm on the above closing date and should include all qualifications and experience relevant to the position. POSITION FUNCTION: Provides information support services and works as a collaborative team member with sworn officers administering police file records management support and solutions. Manages the information flow in the Provincial Records Management System (RMS), Digital Evidence System (DEMS), Canadian Police Information System (CPIC) and other information systems to assist the investigating officers in police arrests and completion of investigative files. Conducts file review in the first instance to ensure high quality data and compliance with Uniform Crime Reporting (UCR) standards. KEY DUTIES: Import, enter, update, modify and delete data, digital media and operational police files within the Provincial Digital Evident Management (DEMS), Police Information Management Environment (PRIME) and Police Computer Aided Dispatch (CAD) systems (CAD). Manage workflow queues to ensure timely processing and routing of files. Upload and review PRIME files received from the investigating officers to ensure entities and vehicles are accurately entered and updated in the Master Name Indexes. Liaise with officers regarding file corrections and requests for service. Review and correct Canadian Centre Justice Statistics (CCJS) errors and ensure the offence codes under the Uniform Crime Report (UCR) codes are reviewed and accurate in the first instance for each transcribed report; route investigative reports to the appropriate sections for quality and investigative review. Query and extract file information, documentation and criminal records to assist in the preparation of court and bail proceedings. Conduct research through the police and court databases for criminal records; conduct indices checks with national police agencies; complete and authorize the required forms, confirm identities. Provide information on operations and processes of the Information Services Section including police report and CPIC information to authorized personnel/agencies. Review, research and confirm all warrant requests. Review, route and distribute Court and CPIC correspondence and documentation including, memos and reports to the Court and CPIC Operators. Participates and provides solutions to problems relating to records management with other team members. Query, add, remove, locate and confirm CPIC Records as required. Monitor, distribute and process the incoming CPIC messages in the absence of the CPIC Specialists. Compose and send CPIC narrative messages for officers and liaise with external agencies as needed. Enter and delete police hazard information from the CAD system. Verify, enter, update and remove information, such as court orders, persons, vehicles and property from the Canadian Police Information Centre system as per legislative requirements. Review fingerprint submission in the first instance for any errors and for sworn information in the court module of PRIME; conduct detailed research and analysis in matching known offender fingerprints. Perform duties related to the processing of fingerprint destruction requests, record suspensions police information checks, and the sealing of files including young offender records as required. Perform queries on the provincial criminal justice system (JUSTIN) related to warrant validation; query CORNET to assist officers in determining whether a potential suspect is currently incarcerated. Ensure the Disclosure MOU and provincial report writing standards are met; assign follows ups and work collaboratively with investigating officers to request and upload digital media and correspondence for file completion; send investigative documentation to external agencies as requested; route investigative reports to the appropriate sections for file approval. Ensure court files are accurately completed to assist in the submission to Crown Counsel. Perform merges of names within the PRIME system, conduct maintenance and inquiries on both national and provincial databases. Review and approve online police reports; transfer reported information from the CAD to the RMS system; write police reports for incidents not dispatched; reports for Breach of Probation and Assistance files as requested by external agencies; conduct inquiries with both the public and 911 Call Takers to ensure report information is accurate and complete. Perform related duties where required. INDEPENDENCE: Work is generated through occurrence files or performed according to established routine. Work is reviewed periodically through audits by supervisor. Problems are referred to supervisor. WORKING CONDITIONS: Physical Effort: Sit with arms unsupported while keyboarding (frequent) Lift and carry medium weight stacks of files (rare) Work from ladders while filing (frequent) Mental Effort: Normal Exposure to disturbing material (often) Ability to remain focused during constant interruptions (frequent) Visual/Auditory Effort: Focus on a variety of source data and VDT for short periods (frequent) Work Environment: Office This is a shift position Exposure to dust and dirt while archiving KEY SKILLS AND ABILITIES: Communicate effectively verbally and in writing. Demonstrated ability to effectively work independently and within a team environment. Demonstrated customer service skills. Apply logic and sound judgement in prioritizing workload and multitasking. Exceptional organizational and time management skills with the ability to perform duties with a high degree of accuracy. Ability to problem solve and apply critical thinking skills. Establish and maintain effective working relationships. Excellent working knowledge of PRIME, JUSTIN, CORNET, CPIC and CAD. Understand and apply the techniques of CPIC, Uniform Crime Reporting and Records Management. Knowledge in establishing and using performance metrics. Type 60 wpm. QUALIFICATIONS: Formal Education, Training and Occupational Certification: High school graduation. 1 year related post-secondary education. Experience: 1 year of related Police experience or an equivalent combination of education and experience. OTHER: Required to work alone during night shift. May be requested to substitute in a more senior position. Required to obtain security and criminal record clearance. Required to sign attestation of confidentiality. This is a CUPE Local 50 Position.