Information Systems Technician

Job description

At Alpine Aerotech, our reputation is built on our people. In the last 35 years, we've grown into one of the world's leading helicopter maintenance, repair, overhaul, and manufacturing organizations—trusted across the globe. Today, we are an accredited Airbus and Leonardo Service Center and one of the largest Bell Service Centers worldwide. The pride, expertise, and dedication of our employees fuels our growth and guides everything we do. We're personable, reliable, experienced, and innovative—holding ourselves accountable to the values that matter most in aviation: Integrity. Quality. Safety. Accountability. We continue to expand our capabilities, invest in our people, and evolve how we work. If you're ready to work alongside skilled professionals who care about quality—and each other—and want a place where your work is respected, your skills are valued, and your career can grow, join our team. Position Overview The Information Systems Technician plays an important role in supporting the technology and systems that keep Alpine Aerotech's operations connected, secure, and running efficiently. This position is responsible for supporting, maintaining, and administering the organization's IT infrastructure, including virtual environments, servers, network infrastructure, desktop and mobile systems, Microsoft 365 services, ERP and business applications, and related technology. Working across a broad range of systems, the Information Systems Technician provides responsive technical support to end users while helping maintain the reliability, performance, and security of our technology environment. This role is well suited to someone who enjoys solving problems, learning new systems, and working with a diverse range of technologies. Why This Role Matters Reliable technology is essential to nearly every part of our operation. From keeping employees connected and productive to supporting the systems used across maintenance, manufacturing, quality, finance, and business operations, our Information Systems team helps ensure our people have the tools and technology they need to do their best work. As an Information Systems Technician, your technical knowledge, problem-solving skills, and commitment to responsive end-user support will directly contribute to the efficiency, security, and reliability of Alpine Aerotech's operations. How You'll Make an Impact Systems & Virtual Infrastructure Administer, maintain, and monitor virtual server environments and associated infrastructure. Support Windows Server operating systems, Active Directory, Group Policy, DNS, DHCP, and related services. Assist with server deployment, configuration, patching, upgrades, and ongoing maintenance. Monitor system performance and availability and assist with troubleshooting infrastructure issues. Network Infrastructure Support and maintain LAN, WAN, wireless, and remote-access infrastructure. Configure and troubleshoot switches, VLANs, network connectivity, and related network services. Assist with firewall, VPN, and network security administration. Monitor network availability and performance and assist in resolving connectivity issues. Desktop & End-User Support Deploy, configure, maintain, and troubleshoot Windows workstations, laptops, mobile devices, printers, and peripherals. Install, configure, and support software and business applications. Diagnose and resolve hardware, software, operating system, and connectivity issues. Provide timely, professional, and end-user focused technical support. Maintain workstation standards, software deployment processes, patching, and endpoint security. Microsoft 365 & Cloud Services Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID. Manage user accounts, groups, licensing, permissions, and access. Assist with Microsoft 365 security, Multi-Factor Authentication (MFA), and identity management. Troubleshoot Microsoft 365 applications, authentication, and connectivity issues. ERP & Business Systems Provide technical administration and support for Alpine Aerotech's ERP system and other critical business applications. Troubleshoot application, database, connectivity, integration, printing, and user-access issues. Manage user accounts, permissions, configurations, and application-related security. Work with internal departments and external vendors to investigate and resolve system issues. Assist with ERP upgrades, testing, implementations, integrations, and system improvements. Develop an understanding of business processes to effectively support the systems used throughout the organization. Continuous Improvement & Security Contribute to technology improvements that enhance system reliability, security, efficiency, and the end-user experience. Assist with endpoint security, backup systems, access controls, patching, and other IT security practices. Identify opportunities to streamline or automate routine IT processes and tasks. Maintain accurate technical documentation, system information, and IT procedures. Stay current with evolving technologies, cybersecurity practices, and industry best practices. What You'll Bring to Our Team Diploma, degree, or certificate in Information Technology, Computer Systems, Network Administration, Computer Science, or a related discipline; or an equivalent combination of education and practical experience. Previous experience providing technical support or administering IT systems in a business environment is preferred. Experience working with Microsoft Windows desktop and server environments. Experience with virtualization, networking, Microsoft 365, and enterprise business applications is considered an asset. Strong analytical, troubleshooting, and problem-solving skills. Ability to investigate technical issues, identify root causes, and develop effective solutions. Strong organizational and time-management skills with the ability to prioritize multiple service requests and projects. Strong attention to detail and a commitment to accurate, high-quality work. Ability to work independently while contributing effectively within a collaborative team environment. Excellent communication and interpersonal skills with an end-user focused approach to technical support. Dependability, adaptability, and sound judgment when working with systems and sensitive information. A willingness and ability to continuously learn new technologies, applications, and systems. Experience or familiarity with some of the following technologies is considered an asset: Microsoft Windows 10/11 and Windows Server Active Directory and Group Policy Microsoft 365 and Microsoft Entra ID Exchange Online Microsoft Teams, SharePoint, and OneDrive Virtualization technologies such as VMware or Hyper-V TCP/IP networking, DNS, DHCP, VLANs, switching, and wireless networking Firewalls and VPN technologies Endpoint management and security solutions Backup systems ERP and other enterprise business applications SQL and relational databases PowerShell or other scripting and automation technologies Why You'll Choose Alpine Aerotech We know skilled aviation professionals have options. Here's what makes us different: Flexibility & Work-Life Balance Alternative shift options that provide greater flexibility while supporting your well-being and work-life balance. A collaborative environment where employees are trusted to take ownership of their work and contribute to the success of the team. Financial & Career Rewards $2,500 signing bonus Competitive hourly wage of $35.00 - $45.00, based on experience, qualifications, and demonstrated expertise RRSP matching up to 5% Paid relocation allowance Paid training and professional development Pay-for-performance philosophy that recognizes your excellence Health & Well-Being Comprehensive group benefits plan Health Spending Account Employee & Family Assistance Program (EFAP) Sick leave incentive: 10 days per year - any unused time is paid out annually. Stability & Growth Work for a globally respected rotorcraft MRO facility. Opportunities to develop technical expertise across multiple helicopter platforms. Be part of a team known for quality, safety, and professionalism. Build your career alongside experienced aviation professionals who are committed to mentoring and continuous improvement. Our Commitment to Equity, Diversity & Inclusion Alpine Aerotech is an Equal Opportunity Employer. We are committed to building a respectful, inclusive, and barrier-free workplace where diverse perspectives and experiences are valued and employees can reach their full potential. We welcome applications from Indigenous Peoples, members of racialized groups, visible minorities, people with disabilities, and individuals of diverse gender identities and expressions. Candidates requiring accommodations during the application process are encouraged to contact our Human Resources team. We thank all applicants for their interest in Alpine Aerotech; however, only those selected for an interview will be contacted.