Information Technology - Assistant Manager, Network Infrastructure

About Sacred Heart University As one of the nation’s largest Catholic universities and among the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers more than 100 undergraduate, graduate and doctoral programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. Nearly 10,000 students attend the University’s nine colleges and schools: College of Arts & Sciences; School of Communication, Media & the Arts; School of Social Work; School of Performing Arts; College of Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology; School of Computer Science & Engineering and the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing. Sacred Heart, a Laudato Si’ campus, stands out from other Catholic universities as it was established to be led by the laity. This contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts and, at the same time, cultivates students to be forward thinkers who enact change—in their own lives, professions and in their communities. The Princeton Review includes SHU in its Best 391 Colleges: 2026 Edition and Best Business Schools: 2025 Edition. Sacred Heart is home to the award-winning, NPR-affiliate station, WSHU Public Radio; a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre. View SHU’s Faculty Experts Here To apply Qualified candidates are invited to submit a completed application and résumé through the University's online application system. Applications submitted outside of the official Careers at SHU website will not be considered. Applicants should not apply through third-party or external job sites, as such postings may be fraudulent or may misrepresent opportunities that are no longer available at the University. A cover letter or statement of interest is preferred for all staff positions. Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position. Position Summary Assist the Manager, Network Infrastructure in managing all data network infrastructure for the University. Principal Duties & Responsibilities • Design and manage data network services throughout all areas on all campuses: ◦ Design, source, and install equipment, supplies, and tools in support of data network operations. ◦ Design and install network infrastructure for all wired and wireless devices. ◦ Manage multi-Gigabit redundant Internet connections and WAN connections. ◦ Recommend infrastructure improvements based on sound best-practice principles. • Ensure maximum uptime with a goal of 24/7/365 at 100%. ◦ Provide one-hour response for all network systems. ◦ Lead and guide network staff, contractors, and co-workers in network problem resolution. ◦ Monitor and track network usage to prevent problems or problem users. ◦ Develop and maintain early warning systems. ◦ Perform daily, weekly, and monthly checks of switches, transmission equipment, power supplies, temperature control systems, fire suppression systems, generators, circuits, connections, and related equipment. • Maintain standards and manage vendors: ◦ Keep a set of living physical and logical network maps using Visio or similar mapping utility. ◦ Develop and enforce best practices for installation and deployment of all hardware in all Data Centers and IDF closets. ◦ Remain aware of security issues and early warning of breaches or usage violations. ◦ Manage relationships with all vendors and outside contractors in support of active and passive network components. • Collaboration: ◦ Manage the network component selection, cabling, and hardware standards for new construction and campus renovation projects. ◦ Represent Networking in construction processes and other partnerships and enforce cabling/wireless installation standards through all phases of construction. Knowledge, Skills, Abilities, & Other Attributes • Need to be on call 24 x 7 with flexible schedule. • In-depth Route/Switch and Data Center knowledge required, at least CCNA and preferably CCNP. • Experience working with Cisco WLC, ISE, DNA servers, and Smartnet licensing is required. • Comprehensive knowledge of TCP/IP, subnet masking, NAT, and QoS is required. • Comprehensive knowledge of OSPF, BGP, EIGRP, and current routing protocols is required. • Comprehensive knowledge of DNS, DHCP, VLANs, and VPNs is required. • Fluency with Cisco IOS and NX-OS required. • Experience troubleshooting hardware and software problems on switches and servers is required. • Project management experience, with strong leadership and diplomacy skills to meet critical targets amidst various internal/external factors is required. • Experience designing and deploying Cisco routers and switches required. • Experience designing and deploying Cisco 802.11n/ac/ax wireless access points required. • Experience troubleshooting wired and wireless network problems required. • Strong task prioritization skills required. • Diplomacy and tactful communication skills required. • Strong customer-service and queue-management skills required. • 2+ years direct hands-on experience administering a LAN/WAN environment required. • In-depth knowledge of Cisco Core/Distribution/Access Layer model required. • Experience with Palo Alto application layer firewall is a plus. • Experience with Cisco Unified Computing System (UCS) is a plus. • Administration of SNMP-based systems is a plus. • Experience with Microsoft Azure, Active Directory and/or LDAP is a plus. • Experience with Amazon Web Services (AWS) is a plus. • MCP, MCSE, and other Microsoft certifications are a plus. Unusual Working Conditions Position is required to carry a mobile phone at all times and be available to work evenings and weekends to maintain a high standard of uptime. This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied. Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.