Information Technology (IT) Intern - Summer 2027

Job description

Are you pursuing a degree in Information Technology, Computer Science, Cybersecurity, or a related field and looking to apply what you've learned in a real-world business environment? As an Information Technology (IT) Intern, you'll gain hands-on experience supporting the technology that keeps a global manufacturing organization running. Working alongside experienced IT professionals, you'll help solve technical challenges, support business-critical systems, and contribute to projects involving end-user support, infrastructure, cybersecurity, and enterprise applications. This paid internship offers the opportunity to build practical technical skills, work with enterprise technology, and gain exposure to how IT supports manufacturing operations at a global company. What You'll Gain Hands-on experience supporting a global manufacturing organization's IT environment. Exposure to end-user support, infrastructure, cybersecurity, and enterprise business systems. Practical experience with IT service management processes and technical documentation. Opportunities to collaborate with experienced IT professionals and learn from industry experts. Development of technical, communication, and problem-solving skills that support future career growth. Resume-building experience that supports future careers in IT, systems administration, cybersecurity, infrastructure, or technology consulting. What You'll Do Provide first-level technical support for employees across the York facility. Serve as an initial point of contact for IT support requests, helping to triage and resolve issues or route them appropriately. Assist with troubleshooting hardware, software, printer, mobile device, and network connectivity issues. Support the setup, deployment, configuration, and maintenance of computers and technology equipment. Help manage user accounts, password resets, permissions, and access requests. Maintain accurate IT asset inventories, hardware records, and software licensing information. Participate in hardware upgrades, equipment deployments, and technology refresh initiatives. Create and maintain technical documentation, user guides, standard operating procedures, and knowledge base articles. Support IT projects involving infrastructure, systems, and business applications. Assist with testing, implementation, and documentation of new technologies and processes. Identify opportunities to improve processes, enhance user experience, and increase operational efficiency. Follow cybersecurity and data protection best practices and support compliance-related initiatives. What You Bring Required Qualifications Currently pursuing a degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Engineering Technology, or a related field. Basic understanding of computer hardware, software, networking, and Microsoft Office applications. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and customer service abilities. Ability to work independently and collaborate effectively within a team environment. Strong organizational skills and attention to detail. Preferred Qualifications Experience with Windows operating systems and Microsoft technologies. Familiarity with IT ticketing systems or technical support environments. Exposure to networking concepts, cybersecurity fundamentals, or system administration. Previous internship, academic project, campus organization, or other technology-related experience. Who We Are RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes in a wide range of industries. Serving customers around the world, RHI Magnesita has more than 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices. Our North American team helps build refractory products that solve the most extreme manufacturing challenges. From advanced lithium-ion batteries for laptops and EVs and specialized glass on smartphones and tablets, to the steel and cement that build the world around us, our high-performance bricks and linings make it possible to melt, bend, shape, and refine these materials at extreme temperatures. With a vertically integrated value chain, RHI Magnesita has helped forge the materials that build industries and economies for almost 200 years. Refractory products are essential to the production processes for cement, steel, aluminum, and many other industrial producers in the region. Come get fired up with our North American team! Apply Today If you're eager to gain meaningful IT experience, build your technical capabilities, and contribute to technology initiatives that support a global manufacturing organization, we'd love to hear from you. Apply today and start building your future with RHI Magnesita.