Information Technology (IT) Manager

Job description

Company Description Job Description THE OFFICE: Manhattan Borough President Brad Hoylman-Sigal seeks an Information Technology (IT) Manager to join his collaborative, energetic, and innovative team. The IT Manager will work under the supervision of the Chief of Staff. THE ROLE: The IT Manager is responsible for the management of the computers, printers, and telephone system within the two locations of the Manhattan Borough President’s Office. This is a hands-on position that requires the candidate to have demonstrated successful skills in working in a LAN/WAN environment. This is a one-person shop. The IT Manager will provide help desk support to staff, as well as monitor network performance, including software, hardware, power, and communications; work with consultants, vendors and with the City’s Office of Technology and Innovation (OTI) the Citywide IT agency -- to which our network is connected and through which we receive our Internet connection -- to ensure that the network is secure; troubleshoot problems with the network and with desktop software, including maintaining security updates for operating system desktop software and security-specific software, such as McAfee and CrowdStrike; coordinate with OTI for the implementation and use of all Internet, Intranet and Extranet activities; monitor, troubleshoot and upgrade our office Internet connection and WiFi from third parties such as Spectrum on a separate internal network that is retained to provide City Charter-mandated live streaming of meetings that are hosted by and held in the office; work with OTI to connect to City-provided WiFi for access to online video meetings (for example, Zoom, WebEx). The IT Manager will also be responsible for: the performance of desktop computers and peripherals; maintain inventory of IT desktop and network equipment; liaison with outside vendors regarding the maintenance and security of our Cisco switches; research problems or errors within the networking system and subsystems; documenting all facets of the IT network operations; recommending and making necessary improvements to network configurations to achieve operating efficiencies; and performing all other duties as assigned. Required familiarity with the Microsoft Office Suite and Microsoft 365; PC hardware/software, desktop and laptop network configuration, connectivity troubleshooting, including DHCP, and DNS configurations; some familiarity with Windows Server. This position will also be responsible for monitoring and troubleshooting the VoIP telephone connections. In addition, the office has several MacBooks and iMacs for which this position will need to provide support in conjunction with the OTI Apple Support Team. Interested candidates must do the following: Email a cover letter and resume in a word or PDF document to: resumes@manhattanbp.nyc.gov with “Information Technology Manager” in the subject line COMPUTER SYSTEMS MANAGER - 1005D Qualifications 1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or 2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or 3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or 4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above. In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.