Information Technology - IT Professional

Job description

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team! We provide our employees with the following tools and resources to be successful: • Training • Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!) • 401(k) with match • Competitive wages • Company laptop • Paid time off • 10 paid holidays Position Summary The IT Help Desk Technician I is the first point of contact for employees seeking technology support. This position serves as a frontline technical resource, providing support for hardware, software, mobile devices, and end-user technology issues. The successful candidate will deliver exceptional customer service, resolve common technical problems, route requests to the appropriate IT team, and support ongoing IT operations. Key Responsibilities • Deliver exceptional customer service by interacting with employees in a professional, courteous, and responsive manner. • Provide frontline technical support and ensure all incidents and requests are accurately documented within the ticketing system. • Handle common requests such as password resets, account unlocks, access requests, and how-to questions. • Triage incoming tickets and route requests that fall outside Help Desk scope to the appropriate IT team. • Provide prioritized remote support to field technicians. • Manage, track, troubleshoot, and resolve technical issues, escalating issues when appropriate. • Diagnose and repair common hardware and software problems. • Install, configure, support, and maintain approved hardware and software solutions. • Document resolutions and contribute articles to the IT knowledge base. • Coordinate with external vendors on routine service requests, such as device and mobile support. • Remain current with emerging technologies and industry best practices. • Perform office-based tasks including equipment preparation, device shipping, asset lifecycle activities, and maintaining accurate inventory of laptops, mobile devices, and other IT equipment. • Support company projects and technology initiatives as assigned. • Demonstrate Alta's Guiding Principles in all daily activities. • Participate in scheduled on-call rotations and work overtime as required. • Perform other duties as assigned. Required Qualifications • Associate degree in Computer Science, Information Technology, or equivalent work experience. • Minimum of 1 year of IT Help Desk or technical support experience. • CompTIA A+ certification, or the ability to obtain it within six months of hire. • Strong communication and customer service skills. • Excellent analytical and problem-solving abilities. • Ability to work independently while managing multiple priorities. • Strong organizational skills and attention to detail. • Proficiency with Microsoft Windows, Microsoft Office, and related desktop applications. Preferred Qualifications • Experience with Microsoft Intune and Microsoft Entra ID (formerly Azure Active Directory). • Experience with Microsoft 365 administration tasks such as user and license management. • Experience working in an IT ticketing or service management system. Knowledge, Skills, and Abilities • Ability to read and interpret technical documentation, procedures, and safety guidelines. • Ability to prepare reports, document solutions, and communicate effectively with employees at all levels. • Strong troubleshooting and reasoning skills, with the judgment to recognize when an issue should be escalated. • Effective time management and multitasking capabilities. Physical Requirements • Frequent use of hands, sitting, speaking, and hearing. • Occasional standing, walking, reaching, bending, kneeling, crouching, or crawling. • Ability to lift and move up to 25 pounds occasionally. • Close vision, color vision, and the ability to adjust focus. • Occasional work near moving mechanical parts. About Alta: Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships. If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset. At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way. So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime. What We Look For: At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning. Other Opportunities at Alta: Please visit our careers page at to view other openings that may be of interest to you! Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact immediately!