Information Technology Manager

Job description

Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on “whole patient health” for all. We go beyond our clinic walls and invest in our community’s overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That’s why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities. **Job Summary:** The Information Technology (IT) Manager is responsible for managing and providing operational oversight for all IT systems and services at Asian Health Services (AHS). This role ensures that technology infrastructure, systems, cybersecurity and support services are reliable, secure, and aligned with organizational and clinical needs. The IT Manager plans, develops, implements, and manages IT initiatives that support efficient operations, regulatory compliance (including HIPAA), and high-quality patient care. The position supervises IT staff, manages vendors and budgets, and collaborates across departments to enhance technology utilization and service delivery. ### Essential Job Functions **IT Operations & Infrastructure Management** - Oversee the operation, maintenance, and security of all IT systems, including: - - End-user devices (PCs, laptops, mobile devices, peripherals) - Servers, storage systems, and network infrastructure (LAN/WAN, routers, switches) - Telecommunications systems (internet, email, phone, voicemail) - Ensure system uptime, performance, and scalability. - Manage system installations, upgrades, configurations, and patching. - Maintain and test backup, disaster recovery, and redundancy systems. **Service Delivery & Helpdesk Oversight** - Direct IT helpdesk operations to ensure high-quality, timely support for staff. - Establish service standards, metrics, and reporting processes. - Monitor and improve customer service performance consistent with AHS Service Excellence standards. - Ensure prompt response and resolution to technical issues and service requests. **Cybersecurity, Systems Security, Compliance & Policy Management** - Develop, implement, and enforce IT security policies and procedures. - Ensure compliance with HIPAA and other applicable regulations related to electronic data security and privacy. - Manage user access controls, data protection, cyber- and system security. - Conduct risk assessments and implement corrective actions as needed. - Oversee the planning and implementation of any required vulnerability audits, penetration tests and forensic IT investigations; ensure outcomes of investigations improve overall IT cybersecurity across AHS. **Project & Vendor Management** - Lead IT projects, including planning, execution, monitoring, and reporting. - Coordinate with internal stakeholders and external vendors to deliver technology solutions. - Negotiate contracts and manage vendor relationships for hardware, software, and services. **Supervisory Responsibilities** - Supervise IT staff and contractors, including helpdesk and technical teams. - Recruit, hire, train, enact disciplinary actions and evaluate staff performance. - Provide ongoing coaching, professional development, and performance management. - Assign and prioritize work to ensure efficient and effective team operations. - Ensure delivery of high-quality IT services aligned with AHS standards and compliance requirements **Budget & Administrative Management** - Develop and manage the IT department budget. - Oversee procurement, inventory, and lifecycle management of IT assets. - Track and report on departmental performance and project outcomes. **Training & Communication** - Develop and deliver training on IT systems, applications, and best practices. - Create and maintain user documentation and policies. - Communicate system updates, outages, and changes to staff in a timely manner. - Creates and maintains weekly/monthly yearly reports on the work of the department through the Help Desk System. **Systems & Applications Oversight** - Oversee implementation and maintenance of enterprise of dental practice management - Collaborate with IS Department to support medical clinic EHR systems. - Collaborate with departments across the organization to ensure seamless system integration and workflow efficiency. **Leadership & Planning** - Support development and implementation of a comprehensive IT strategic plan aligned with AHS mission and organizational goals. - Contribute to efforts to identify, evaluate, and recommend emerging technologies to improve operational efficiency and care delivery. - Support IT performance goals and regularly evaluate service effectiveness. - Communicate IT priorities, issues, and innovations to leadership and staff. - Represent AHS IT interests in external meetings, partnerships, and conferences. ### General Agency/AHS Duties - Fosters an environment that promotes trust and cooperation among clients and staff. - Enforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implemented. - Plays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days and other events. - Participates in general membership meetings, fundraisers and other public events, as required. - Participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested. - Attends AHS staff retreats and Board of Directors meetings, as required. - Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency. ### Knowledge, Skills, and Abilities - Network infrastructure and systems administration - - Deep knowledge of computer systems, networking with an understanding of the Wide Area Network (WAN) technologies: SD-WAN/SASE, OSI model, preferability to manage Dell servers, VMware hosts, HP/Fortinet switches, Cisco routers, and Cisco Unified Communication Manager (CUCM), and Fortinet Firewalls. - Telecommunications technologies: Knowledge of telephony technology, including VoIP system, call center applications, and phone flow design and system programming. - Microsoft Windows desktop and server environments - Active Diectory, Microsoft 365, Microsoft Entra ID and enterprise applications - Barracuda security solutions, Knowbe4, Sentinel One or other similar MDR solutions, and Security Information and Event Management (SIEM) platforms. - IT security practices, backup, and disaster recovery and business continuity plan. - Strong troubleshooting and diagnostic skills for hardware, software, and networking. - Familiarity with EHR/practice management systems and healthcare IT workflows preferred ### Minimum Qualifications - Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience) - Minimum of 3–5 years of IT management and supervisory experience ### Preferred Qualfications - Health care background and knowledge of health care data privacy and security, especially in nonprofit community health care organizations. - Experience in providing strategic IT direction. - Experience performing analysis and/or design for specialized and complex healthcare applications that include clinical, financial, and/or administrative functionality. - Experience with healthcare systems, billing, and financial applications preferred ### Additional Requirements - Ability to work occasional evenings, weekends, or on-call as needed - Relevant certifications (e.g., CompTIA A+, Network +, Security +, CISM, ITIL, PMP, Microsoft, Cisco, AWS or equivalent) preferred - Valid California Driver’s License may be required