Information Technology - Systems Engineer

About Sacred Heart University As one of the nation’s largest Catholic universities and among the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers more than 100 undergraduate, graduate and doctoral programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. Nearly 10,000 students attend the University’s nine colleges and schools: College of Arts & Sciences; School of Communication, Media & the Arts; School of Social Work; School of Computing & Engineering; School of Performing Arts; College of Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology; and the Dr. Susan L. Davis, RN, & Richard J. Henley College of Nursing. Sacred Heart, a Laudato Si’ campus, stands out from other Catholic universities as it was established to be led by the laity. This contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts and, at the same time, cultivates students to be forward thinkers who enact change in their own lives, professions, and communities. Sacred Heart University has earned national recognition for academic excellence, student success, career outcomes, and campus experience. The Princeton Review recognized SHU in its Best 392 Colleges: 2027 Edition and Best Business Schools: 2027 Edition, while additional national recognitions highlight the University’s commitment to preparing students for meaningful careers and lifelong success. Sacred Heart is home to the award-winning, NPR-affiliate station, WSHU Public Radio; Division I athletics; and an impressive performing arts program that includes choir, band, dance, and theatre.  View SHU’s Faculty Experts Here To apply: Qualified candidates are invited to submit a completed application and résumé through the University's online application system. Applications submitted outside of the official Careers at SHU website will not be considered. Applicants should not apply through third-party or external job sites, as such postings may be fraudulent or may misrepresent opportunities that are no longer available at the University. A cover letter or statement of interest is preferred for all staff positions. Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position Position Summary The Systems Engineer administers and supports enterprise application platforms and related systems. They also work with Infrastructure, IT Security, vendors, and internal teams to keep applications reliable, secure, and well documented. Principal Duties & Responsibilities • Administer, maintain, and support enterprise application platforms and related tools including but not limited to Colleague, Papercut, PowerFaids, and more. • Install, configure, upgrade, and patch assigned applications. • Monitor application availability, performance, capacity, and overall health. • Troubleshoot application, server, database, authentication, network, and integration issues. • Maintain and patch servers supporting Enterprise Application Services applications, ensuring platform security, stability, and compatibility with assigned enterprise systems hosted in-house. • Coordinate technical work with Infrastructure, IT Security, vendors, and internal teams. • Support application implementations, upgrades, migrations, integrations, and recovery planning. • Assist with security remediation, audits, backups, and business continuity activities. • Automate routine administrative and monitoring tasks when practical. • Maintain technical documentation, procedures, configurations, and support information. • Communicate technical risks, dependencies, and recommendations • Perform related duties as assigned. Knowledge, Skills, Abilities & Other Attributes • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent education and experience. • Five to eight years of experience administering, upgrading, and supporting enterprise applications. • Experience supporting applications in Windows and Linux environments. • Working knowledge of Microsoft SQL Server, logs, queries, and monitoring tools used for troubleshooting. • Knowledge of application security, identity and access management, certificates, service accounts, backups, and disaster recovery. • Experience coordinating technical work across Infrastructure, IT Security, vendors, and business teams. • Ability to automate routine tasks using PowerShell, Bash, Python, or similar tools is preferred. • Experience with cloud-hosted, SaaS, or hybrid applications is preferred. • Strong troubleshooting, communication, documentation, organization, and customer-service skills • Ability to work independently, manage competing priorities, and respond to critical issues outside normal business hours when required. Unusual Working Conditions The Systems Engineer must be available to work some nights, weekends, or holidays when required. Pre-Employment Requirements All offers of employment are contingent upon satisfactory completion of a background check. Compensation & Benefits: The annual salary range for this position is $75,000 - $90,000. Sacred Heart University offers eligible employees a comprehensive benefits package that includes medical, dental, vision, life insurance, disability, retirement, paid time off, and other employee benefits. Specific benefits and eligibility requirements may vary based on the position and applicable plan provisions. This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied. Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.