Infra Configuration Consultant (Mainframe Capacity and Performance Analyst)

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Infrastructure Configuration Consultant within PNC's Technology organization, you can be based in Pittsburgh PA, Strongsville/Cleveland OH, Birmingham AL, Phoenix AZ, Dallas TX or Denver CO. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The Mainframe Capacity and Performance Analyst is responsible for monitoring, analyzing, and optimizing mainframe system performance, capacity, and resource utilization across the enterprise environment. This role supports operational stability and strategic planning by producing performance reporting, identifying trends, recommending improvements, and partnering with infrastructure, engineering, and operations teams to maintain efficient and reliable mainframe services. The position also includes mainframe hardware support activities, including coordination of maintenance, code currency, and device implementation with internal teams and external vendors. Key Responsibilities • Analyze mainframe capacity, utilization, and performance trends using RMF, SMF, CA-MICS, MXG, SAS, Mainview, Systemware, and related reporting tools. • Produce and maintain daily, weekly, monthly, and ad hoc performance and capacity reports to support operational decision-making and long-range planning. • Interpret system data to identify bottlenecks, performance issues, and optimization opportunities involving CPU, memory, disk I/O, workload management, and coupling facility activity. • Support workload analysis and tuning across z/OS environments, including WLM service classes, initiators, application environments, and job flow behavior. • Review and maintain knowledge of LPAR configurations, processor capacity, memory constraints, channel configurations, and overall system architecture. • Provide mainframe hardware support by coordinating with vendors and internal teams on microcode installation, hardware fixes, new device implementation, and maintaining current code levels on hardware management consoles. • Assist with incident, problem, and change management activities through established IT service management processes, including ServiceNow and enterprise change procedures. • Support software and configuration changes through established controls and deployment processes, including Endevor procedures and change governance standards. • Use diagnostic and monitoring tools such as Strobe, Syslog, OPSLOG, SDSF, and TSO/E utilities to investigate system behavior, troubleshoot issues, and support root cause analysis. • Collaborate with infrastructure, engineering, operations, and project teams to support service reliability, capacity planning, and mainframe modernization or expansion initiatives. • Maintain familiarity with enterprise standards, reporting repositories, project tracking tools, and technical documentation sources required for the role. Required Qualifications • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent combination of education and relevant experience. • Experience supporting IBM mainframe environments, including z/OS operations, performance analysis, or capacity planning. • Working knowledge of mainframe performance and accounting data sources such as RMF, SMF, CA-MICS, or MXG. • Experience using SAS or similar analytical tools to manipulate data, create reports, and perform trend analysis. • Understanding of z/OS architecture, workload management concepts, and core system utilities including SDSF and TSO/E. • Knowledge of incident, problem, and change management disciplines in an enterprise technology environment. • Experience supporting or coordinating mainframe hardware activities, including maintenance, vendor engagement, or device-related changes. • Strong analytical, problem-solving, documentation, and communication skills. Preferred Qualifications • Experience with Mainview, Systemware, Strobe, and related mainframe monitoring or performance tools. • Knowledge of coupling facility structures, XCF reporting, LPAR configuration management, and channel architecture. • Experience with ServiceNow, Endevor, JIRA, or similar enterprise workflow and change management platforms. • Familiarity with mainframe reporting frameworks, automation, and operational documentation practices. • Exposure to IBM z Systems hardware support, hardware management consoles, and vendor maintenance coordination. Core Competencies • Capacity planning and performance analysis • Mainframe systems knowledge • Hardware support coordination • Data analysis and reporting • Operational troubleshooting • Change and incident management • Cross-functional collaboration • Technical documentation PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Manages the requirements for planning, organizing, and implementing enterprise-wide technology infrastructure and configuration management functions. Leads the planning, development, implementation and evaluation of major configuration changes from acquisition to termination. Oversees the effective implementation and use of the configuration management process, methodology, tools, procedures, and audit activities. Develops and publishes metrics to qualify and quantify configuration success; ensures that configuration practices are in compliance with standards. Ensures the accuracy and validity of the configuration database for content on assets, major infrastructure and platform components, system documentation and service components. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Information Security, IT Architecture, Network Administration, Network Support, Software Testing, System Administration, Team Collaboration, Team Player, Teamwork and Cooperation Competencies Configuration Management, ITIL (Information Technology Infrastructure Library), IT Quality Assurance, Performance Measurement and Tuning, Software Change Request Management, Software Product Installation and Support, System and Technology Integration, Systems Software Infrastructure Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $75,000.00 – $150,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 07/23/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit . Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.