Infrastructure and Technology, Student - PTO

Job description

STRS Ohio, STRS The State Teachers Retirement System of Ohio (STRS Ohio) is seeking an Infrastructure and Technology, Student (Part-time, other) to join the Executive/Infrastructure and Technology team. Established in 1920 and serving Ohio’s educators, STRS Ohio is one of the nation’s largest retirement systems, serving nearly 550,000 active, inactive, and retired public-school teachers, and university faculty members, managing approximately $96.3 billion as of June 30, 2025, in assets and paying more than $7 billion in benefits annually. STRS Ohio provides a competitive pay, and a comprehensive benefits package including on-site parking, educational assistance, subsidized medical insurance, fully paid dental and life insurance, vacation and sick leave, retirement benefits and on-site fitness center. At STRS Ohio, you can experience rewarding work in a professional, business casual work environment. We welcome, celebrate, and promote respect for everyone. We are continually seeking bright and talented individuals to join our team. Compensation: $21.16 - $23.80/ hr. Work Schedule: 25-29 hrs. per week based on school schedule. General Summary: Under the direction of the director, Technology and Enterprise Operations, provide operational and technical support across Computer Operations, Service Center functions and Enterprise Workstation Services. Assist with production processing, end-user support and IT asset and environment maintenance while following established procedures. Summary of Responsibilities: Monitor job scheduling systems to identify late, failed or incomplete processes and assist in resolution. Operate and maintain Computer Room and peripheral equipment; report issues to appropriate staff. Provide tier-one technical support via phone, walk-in or web channels; document and route incidents in ticket tracking system. Collaborate with IT teams to support workload requests and operational tasks. Participate in reviewing and updating documentation and procedures. Maintain awareness of system status and assist in daily operational reporting. The above list of duties in intended to describe the general nature and level of work performed by persons assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the persons so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of associates under supervision. Summary of Qualifications: Currently pursuing a degree in information technology, computer science or a related field required. Proficiency with Microsoft Office programs and standard desktop tools required. Ability to follow established procedures, security practices, endpoint protection standards and system configuration standards required. Ability to work with and preserve confidential information is required. Ability to work independently and in a team environment while meeting deadlines with minimal direct supervision required. Equal Employment Opportunity Employer Statement State Teachers Retirement System of Ohio (STRS) is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees on the basis of race, color, religion, gender, gender identity or expression, national origin (ancestry), military status, disability, age, genetic information, sexual orientation, or caregiver status, in making employment-related decisions about an individual. Visa/Sponsorship To be offered a position with STRS Ohio, you must be either a U.S. citizen or possess proper legal authorization to work in the U.S. for the type of job you are seeking. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. ADA Statement STRS Ohio is committed to ensuring access, inclusion, and reasonable accommodations across all its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Posting Drug-Free Workplace Statement The State Teachers Retirement System of Ohio (STRS Ohio) is a drug-free workplace. The use of recreational marijuana and non-medical cannabis is strictly prohibited. Pre-Employment Drug Testing All final candidates tentatively selected for employment will be required to undergo a urinalysis drug screening prior to appointment. This screening includes testing for illegal substances, including marijuana. A positive test result will disqualify the applicant from employment unless valid medical documentation is provided for legally prescribed medications or a physician’s recommendation for medical marijuana. Pre-Employment Background Investigation The final candidate selected for this position will be subject to a criminal background check. STRS Ohio will conduct an individualized assessment of any prior criminal convictions before making a determination regarding employment eligibility.