Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.About the roleTransform9's platform handles real patient calls around the clock. The infrastructure has to be reliable, scalable, and secure — there is no acceptable downtime. As our Infrastructure / DevOps Engineer, you'll own the AWS infrastructure that runs the platform, build and maintain the CI/CD pipelines that ship it, and grow into a Site Reliability function as the team scales. This role is for someone who thinks in systems, automates everything, and takes platform reliability personally.What you'll doDesign, build, and manage AWS infrastructure for a real-time, high-availability voice AI platformOwn CI/CD pipelines — build, test, deploy, and rollback automation across all environmentsDefine and implement infrastructure-as-code using Terraform, CDK, or equivalentMonitor platform health, define SLOs/SLAs, and build alerting and observability toolingRespond to and lead resolution of infrastructure-level incidents; drive post-mortemsHarden infrastructure for HIPAA compliance — encryption, access controls, audit logging, and network securityPartner with engineering teams to optimize system performance, cost, and scalabilityGrow the SRE practice: runbooks, incident response playbooks, chaos engineering, and reliability reviewsLocationRemote (US). If you're in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote).Requirements5+ years in infrastructure, DevOps, or cloud engineering rolesDeep hands-on AWS experience (ECS/EKS, Lambda, RDS/Aurora, S3, VPC, IAM, CloudWatch, and related services)Proficiency with infrastructure-as-code (Terraform preferred)Strong CI/CD pipeline experience (GitHub Actions, Jenkins, or equivalent)Solid understanding of networking, security groups, load balancing, and DNSExperience with container orchestration (Docker, Kubernetes, or ECS)Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or equivalent)Understanding of HIPAA infrastructure requirements (encryption at rest/in transit, audit trails, access controls)Nice to haveSite Reliability Engineering background or formal SRE experienceExperience supporting real-time or high-throughput systems (voice, streaming, or similar)AWS certifications (Solutions Architect, DevOps Engineer, or SysOps)Experience with multi-region or active-active deployment architecturesDatabase administration or performance tuning experienceBenefitsTop-tier health coverage: medical, dental & vision401(k)Paid time off + holidays, and paid parental leaveIf you want to fix the front door of healthcare, we'd love to hear from you.Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Note: the Transform9 team will only email you from a transform9.com email address.
Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.
Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.
Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.
About the role
Transform9's platform handles real patient calls around the clock. The infrastructure has to be reliable, scalable, and secure — there is no acceptable downtime. As our Infrastructure / DevOps Engineer, you'll own the AWS infrastructure that runs the platform, build and maintain the CI/CD pipelines that ship it, and grow into a Site Reliability function as the team scales. This role is for someone who thinks in systems, automates everything, and takes platform reliability personally.
What you'll do
- Design, build, and manage AWS infrastructure for a real-time, high-availability voice AI platform
- Own CI/CD pipelines — build, test, deploy, and rollback automation across all environments
- Define and implement infrastructure-as-code using Terraform, CDK, or equivalent
- Monitor platform health, define SLOs/SLAs, and build alerting and observability tooling
- Respond to and lead resolution of infrastructure-level incidents; drive post-mortems
- Harden infrastructure for HIPAA compliance — encryption, access controls, audit logging, and network security
- Partner with engineering teams to optimize system performance, cost, and scalability
- Grow the SRE practice: runbooks, incident response playbooks, chaos engineering, and reliability reviews
Location
Remote (US). If you're in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote).
Requirements
- 5+ years in infrastructure, DevOps, or cloud engineering roles
- Deep hands-on AWS experience (ECS/EKS, Lambda, RDS/Aurora, S3, VPC, IAM, CloudWatch, and related services)
- Proficiency with infrastructure-as-code (Terraform preferred)
- Strong CI/CD pipeline experience (GitHub Actions, Jenkins, or equivalent)
- Solid understanding of networking, security groups, load balancing, and DNS
- Experience with container orchestration (Docker, Kubernetes, or ECS)
- Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or equivalent)
- Understanding of HIPAA infrastructure requirements (encryption at rest/in transit, audit trails, access controls)
Nice to have
- Site Reliability Engineering background or formal SRE experience
- Experience supporting real-time or high-throughput systems (voice, streaming, or similar)
- AWS certifications (Solutions Architect, DevOps Engineer, or SysOps)
- Experience with multi-region or active-active deployment architectures
- Database administration or performance tuning experience
Benefits
- Top-tier health coverage: medical, dental & vision
- 401(k)
- Paid time off + holidays, and paid parental leave
If you want to fix the front door of healthcare, we'd love to hear from you.
Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Note: the Transform9 team will only email you from a transform9.com email address.
Our mission is to transform access to care by making every patient interaction fast, reliable, and human-centered.At Transform9, we believe the front door to healthcare should work as well as the care itself. Patients shouldn’t wait on hold, struggle to schedule, or feel lost navigating a practice. Providers shouldn’t be buried under phones, workflows, and staffing constraints. We’re building the infrastructure that connects patients and practices with clarity, consistency, and trust.Transform9 is a conversational agent platform that handles high-volume patient communication for physician practices. Our agents answer phones, schedule appointments, route calls, and resolve common requests—seamlessly integrating with practice systems and adapting to each clinic’s real-world workflows and preferences. The result is fewer missed calls, shorter wait times, and a better experience for both patients and staff.We partner with forward-thinking practices to replace fragile call flows with dependable, always-on access. Our platform is built to handle the complexity of healthcare operations while remaining flexible, transparent, and easy to deploy.Transform9 is growing quickly as practices look for better ways to scale access without sacrificing quality. We’re building a team that cares deeply about execution, ownership, and real-world impact—and we’re just getting started.
Our mission is to transform access to care by making every patient interaction fast, reliable, and human-centered.
At Transform9, we believe the front door to healthcare should work as well as the care itself. Patients shouldn’t wait on hold, struggle to schedule, or feel lost navigating a practice. Providers shouldn’t be buried under phones, workflows, and staffing constraints. We’re building the infrastructure that connects patients and practices with clarity, consistency, and trust.
Transform9 is a conversational agent platform that handles high-volume patient communication for physician practices. Our agents answer phones, schedule appointments, route calls, and resolve common requests—seamlessly integrating with practice systems and adapting to each clinic’s real-world workflows and preferences. The result is fewer missed calls, shorter wait times, and a better experience for both patients and staff.
We partner with forward-thinking practices to replace fragile call flows with dependable, always-on access. Our platform is built to handle the complexity of healthcare operations while remaining flexible, transparent, and easy to deploy.
Transform9 is growing quickly as practices look for better ways to scale access without sacrificing quality. We’re building a team that cares deeply about execution, ownership, and real-world impact—and we’re just getting started.
