Job description
wants to make a lasting difference in your life, in our community, and in the world. Our mission is to lead people to become fully devoted followers of Christ. That's how we’re able to make a difference, and it's the driving force behind everything we do.
The Infrastructure Engineer is primarily responsible for serving as the strategic architect for the technology infrastructure, driving innovation and comprehensive solutions across the hardware and software ecosystem. This role combines problem-solving with hands-on technical expertise to design, optimize, and evolve our infrastructure landscape. The Infrastructure Engineer architects scalable solutions while researching emerging technological trends. This role also focuses on managing staff support tickets, volunteer engagement, and other project outcomes.
The Infrastructure Engineer utilizes their skills to deliver technical outcomes that align with the direction of their team to further ’s mission and to reach people for Christ.
### What You'll Do
**Provide Infrastructure Management and Support**
- Architect, deploy, and manage comprehensive infrastructure solutions that align with organizational goals and future growth.
- Support current infrastructure management software and identify opportunities for new solutions.
- Manage account maintenance for staff and ensure exceptional day-one experiences for new users.
- Perform regular infrastructure and server-side maintenance to ensure optimal performance.
- Manage the Microsoft Azure cloud environment, including provisioning, configuration, and multiregion solutions.
- Oversee Microsoft 365 product offerings, including provisioning and configuration.
- Ensure high availability and reliability through proactive monitoring and infrastructure management.
- Architect and manage enterprise-scale storage solutions, including unified storage systems.
- Configure and maintain software-defined storage infrastructure with advanced features including snapshots, replication, and tiered storage management.
- Configure enterprise backup and disaster recovery solutions with automated scheduling, deduplication, and long-term retention policies.
- Monitor storage performance metrics, capacity planning, and implement predictive analytics for proactive storage management.
**Manager Security and Compliance**
- Implement and maintain security and data privacy standards across all software solutions.
- Manage security and access controls for cloud-based solutions.
- Develop and implement policy-driven data protection best practices to prevent data loss.
- Ensure compliance with organizational security standards and industry best practices.
**Deliver Technical Operations and Escalation Support**
- Participate in 24/7 on-call rotation to address and resolve technical escalations.
- Serve as escalation point for IT Helpdesk regarding organization-wide software issues.
- Resolve tickets promptly while maintaining clear communication on progress throughout the process.
- Respond to escalated tickets with focus on positive customer experience.
- Determine root cause of issues and communicate appropriately to internal and external customers.
**Foster Collaboration, Vendor Partners, and Innovation**
- Collaborate with other Infrastructure Engineers to achieve desired outcomes.
- Integrate and partner with internal teams to solve complex problems.
- Manage relationships with vendors and serve as a primary point of contact.
- Assist IT team with procurement card coding and vendor-related activities.
- Revise and maintain technical and operational documentation, including procedures.
- Collaborate on Discovery, Scope, and Deployment phases of organization-wide software solutions.
- Develop and maintain current knowledge of scripting languages.
- Research technology trends and partner with other organizations or vendors to improve infrastructure.
- Seek opportunities to innovate current infrastructure hardware and processes.
- Leverage AI-assisted tooling to improve team efficiency, documentation quality, and system automation.
### Skills Needed to Succeed
- Excellent verbal, written, and interpersonal communication skills in order to maintain relationships and partnerships.
- Maintain a systematic and organized approach to completing assignments accurately, thoroughly, and timely.
- Clearly explain complicated and detailed processes in a concise and simple way.
- Ability to self-motivate, take initiative, make independent decisions, and problem-solve.
- Ability to collaborate in a team environment and work independently.
- Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with minimum direction.
- Enthusiastic learner with the ability to collaborate with teammates and cross-functional partners.
- Familiarity with AI-assisted development tools and a willingness to integrate emerging technologies into daily workflows.
- High School Diploma or GED.
- 1-3 years of related work experience.
- Fundamentals (MS-900) or Azure Fundamentals (AZ-900) Microsoft 365 certification or equivalent documented knowledge and experience.
- 1+ years of experience with Microsoft Azure involving design, deployment, configuration, and optimization.
- 1+ years of experience with IaaS and PaaS solutions.
- 1+ years of experience of Active Directory, Azure Active Directory, or Microsoft Entra IDexperience involving design, deployment, configuration, and optimization.
- Proficient experience scripting with Python and PowerShell.
