IT Infrastructure Manager
Since launching in 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the leading fashion, sports and lifestyle e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide a seamless and inspiring end-to-end customer experience through our own technology innovations. We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands.
IT at THE ICONIC..
Our IT team keeps our metaphorical lights on when it comes to our tech. We design, implement, manage and support the enabling technologies to keep our hubs and teams operational. We are always working towards enhancing our systems, infrastructure and processes, with our commitment to continuous improvement, to support better performance across the organisation. We are a dedicated group of IT Service Desk Specialists, Business Partners & Systems Engineers and we are here to help all Iconites.
About the role..
This is a hands-on technical leader responsible for the delivery, and operational excellence of The ICONIC’s hybrid infrastructure across AWS, Azure, and on-prem/Active Directory.
Infrastructure Strategy & Operations (Azure, Hybrid)
- Define and execute the hybrid cloud and infrastructure roadmap, aligning to enterprise architecture and security standards.
- Drive modernisation, standardisation, and automation (e.g., repeatable builds, configuration baselines, self-service patterns).
- Lead performance, capacity, and cost optimisation across Azure; implement practical FinOps controls (tagging standards, budget alerts).
- Establish operational practices across all infrastructure: patching, lifecycle, platform health, and decommissioning.
Platforms, Networks & Systems (in-house networking)
- Oversee and improve:
- Enterprise networks (LAN/WAN/Wi‑Fi,VPN/remote access, DNS/DHCP/IP management)
- Cloud networking (VPC/VNet design, routing, peering, gateways)
- Core systems (server platforms, storage, backup, virtualisation)
- Identity services (Active Directory, Azure AD/Entra, SSO)
Resilience, Security & Compliance
- Own infrastructure resilience strategy including BCP/DR, backups, restore validation, and regular DR exercises aligned to business RTO/RPO targets.
- Maintain robust security controls across network and infrastructure including secure configurations/hardening, vulnerability remediation; privileged access controls, logging/monitoring, and secure remote connectivity.
- Partner with Security/Risk/Audit to implement, test, and continuously improve control effectiveness.
Leadership & Capability (team of 3): Lead a small specialist team with clear accountability, coaching, and an execution-focused operating rhythm.
What you’ll bring to the role..
- Strong experience managing enterprise networking in-house (routing/switching, firewalling, VPN, segmentation, Wi‑Fi, WAN/internet edge).
- Practical experience operating hybrid environments across AWS and Azure, including cloud networking fundamentals (VPC/VNet, routing, security boundaries).
- Identity and access platform knowledge including Active Directory and cloud identity integration patterns (e.g., Azure AD/Entra concepts as used in your environment).
- Solid operational engineering: monitoring/alerting, incident/problem/change management, patching and lifecycle discipline.
- Ability to design and implement resilient platforms: backups, restore testing, DR runbooks, and high availability patterns.
- Leadership: Proven experience leading small technical teams (e.g., 2–6 people) with hands-on involvement.
- Compliance: Experience working in an audited environment; (change management, access control, monitoring/logging, evidence collection)
- Project management practices (e.g., PRINCE2, Scrum, etc) desirable
- Experience IT Service Management practices (e.g., ITIL aligned), especially change governance and problem management.
Life at THE ICONIC..
From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work.
Here’s what to expect when you join THE ICONIC:
- The learning collective. Get your knowledge fix with our learning days, hackathons & Linkedin Learning
- Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year
- Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
- Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
- Wellbeing. Access to our Fitness Passport and our company wellbeing programs
- People first. Access to our Employee Assistance Program for you and your family
- Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.attraction@theiconic.com.au
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