Infrastructure Operations Engineer

Job description

## Note to candidates: this role is based out of Sauda, Rogaland About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. ## About the Role We’re hiring an ****Infrastructure Operations Engineer**** to ensure the efficiency, reliability, and scalability of our data centre infrastructure. This role sits within ****Infrastructure Operations**** and reports to the ****Infrastructure Operations Manager****. You’ll work closely with cross-functional teams on infrastructure projects, capacity planning, infrastructure optimisation, and customer support, while also supporting colleagues across other Nscale data centres as needed. This is a high-impact role for someone who combines strong technical depth with sound judgement, organisation, and leadership. You’ll help maintain service availability, support rapid incident response, and drive long-term operational improvements that matter to both our customers and the wider business. ## What you'll be doing ****Infrastructure Projects & Operational Delivery**** - ****Manage**** infrastructure projects, including installations and upgrades - ****Support**** deployments and operational tasks across additional data centres as required - ****Adapt**** to customer-driven operational demands, including specialist support outside core business hours - ****Travel**** to other Nscale data centres to assist colleagues and support business needs ****Critical Systems Monitoring & Reliability**** - ****Monitor**** critical systems including power, cooling, and network connectivity - ****Maintain**** data centre infrastructure to support efficiency, reliability, and scalability - ****Respond**** to critical incidents during out-of-business hours when required - ****Work**** shifts and participate in on-call cover as part of operational support ****Incident Management & Customer Support**** - ****Handle**** escalated customer support issues in line with business SLA requirements - ****Investigate**** major incidents to identify root causes - ****Recommend**** long-term fixes to prevent repeat issues - ****Provide**** specialist technical support when customer needs require extended coverage ****Automation & Continuous Improvement**** - ****Design**** automation scripts and tools to optimise operational processes - ****Implement**** automation solutions using relevant tooling and scripting capabilities - ****Collaborate**** with cross-functional teams on capacity planning initiatives - ****Drive**** infrastructure optimisation through practical, scalable improvements ## KPIs - ****Service availability and reliability**** - ****SLA adherence on escalated customer support issues**** - ****Major incident root cause analysis and long-term fix implementation**** - ****Infrastructure project delivery for installations and upgrades**** ## About You - ****4+ years**** of experience in data centre environments - ****Expertise**** in server administration, virtualization, and networking protocols - ****Experience**** with automation tools such as Ansible, PowerShell, or Python - ****Hands-on**** server experience within a tech organisation - ****Strong**** problem-solving and analytical skills - ****Advanced**** technical certifications - ****Ability**** to make decisions on complex topics in ambiguous, results-driven environments - ****Confidence**** influencing without authority and building relationships with senior stakeholders - ****Highly organised****, diligent, and able to move work forward independently - ****Strong**** customer service ethic; exposure to large-scale data centre environments is a plus ## What we can offer you At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive compensation package (base + bonus + equity), with performance reviews every 12 months. 🚀 Join one of the fastest-growing AI infrastructure companies — your chance to directly shape how global AI capacity is planned and deployed. ✨ Expect a dynamic progression plan tailored to your ambitions. Grow by leading critical cross-functional initiatives and shaping capital strategy — always with our full support. Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. ## Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here. *For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: [Here.](https://drive.google.com/file/d/1QK5Yg04WHD9K9IAtJgQWubJZC9oLvatK/view?usp=sharing)*