Injury Management Advisor NSW/ACT

Job description

Injury Management Advisor | NSW, ACT & New Zealand About the Opportunity This is not your typical Injury Management role. We're looking for someone who genuinely cares about people. Someone who brings positive energy, builds trust easily, and is passionate about helping others achieve the best possible outcomes during challenging times. As our Injury Management Advisor, you'll play a critical role partnering with leaders, injured team members, treating practitioners and external stakeholders to support safe, sustainable return to work outcomes across NSW, ACT and New Zealand. You'll be the go-to expert for injury management, workers' compensation and rehabilitation, helping create positive experiences while driving strong business outcomes. Success in this role will come from your ability to balance empathy with commercial thinking, influence stakeholders, and build meaningful relationships across a diverse workforce. Based in Huntingwood with a 4 day on-site presence , you'll enjoy a highly visible role that combines strategy, coaching, claims management and continuous improvement. What You'll Be Doing Lead injury management and return to work practices across NSW, ACT and New Zealand operations Coach and support leaders to confidently manage workplace and non-work-related injuries Partner with injured workers, healthcare providers and insurers to achieve successful recovery outcomes Oversee workers' compensation claims, ensuring compliant, timely and cost-effective management Drive early intervention initiatives that improve wellbeing outcomes and reduce claim durations Analyse injury trends and claims data to identify opportunities for improvement Collaborate with People & Culture, operational leaders and external providers on complex cases Support fitness for work assessments, rehabilitation programs and return to work plans Deliver training and education programs that build injury management capability across the business Contribute to strategic projects, reporting and continuous improvement initiatives What You'll Bring Essential Experience Allied Health qualification and experience Return to Work Coordinator Accreditation (ideal) Minimum 3 years' experience in Injury Management and Workers' Compensation Strong understanding of return to work legislation and claims management processes Experience working with insurers, medical providers and rehabilitation professionals The Culture Fit We're Looking For This role is all about people, so culture fit is incredibly important. We'd love to hear from you if you're someone who: Naturally builds rapport and trust with people Brings energy, positivity and enthusiasm to your work every day Is empathetic, caring and genuinely invested in helping others succeed Can navigate difficult conversations with compassion and professionalism Loves partnering with stakeholders and creating strong relationships Takes ownership, follows through and delivers on commitments Thrives in a collaborative team environment Has a passion for making a meaningful difference in people's recovery and wellbeing journey Why Join Metcash We're proud to offer a workplace that supports your wellbeing, growth and success: 🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 wellbeing days and 1 volunteer day annually 📚 Career Growth: Access learning, development and career progression opportunities 👶 Parental Leave: 12 weeks of gender-neutral paid parental leave for primary carers 🌈 Inclusive Culture: Proud Bronze Employer for LGBTQ Inclusion ⚖️ Gender Equity: Gender pay gap under 5% 🧠 Wellbeing: Gold accreditation by Mental Health Australia 🏡 Flexibility: FlexReady accredited workplace 💸 Team Member Benefits: Exclusive discounts through the Our Local app Apply Now If you're an experienced Injury Management professional who combines strong technical expertise with genuine care for people, we'd love to hear from you. Join a team where you'll have the opportunity to influence outcomes, support employee wellbeing, and make a meaningful impact across our business every day. Apply today and help us create safer, healthier and more supportive workplaces across Metcash. #LI-KB1 #LI-Hybrid