Inside Account Manager l

Job description

As an Inside Account Manager I , you will support business growth by developing customer relationships, identifying new business opportunities, and generating qualified sales opportunities within assigned accounts. This role is responsible for executing outbound prospecting activities, maintaining customer engagement, and supporting revenue growth through a consultative sales approach. The ideal candidate is a motivated sales professional with experience in outbound calling, pipeline development, and account support. Essential Duties & Responsibilities Required Relationship Management: Build and maintain positive relationships with assigned customers through regular communication and account support. Account Development: Identify opportunities for account growth through cross-selling, upselling, and prospecting activities. Outbound Prospecting: Conduct cold calls and proactive outreach to generate interest and identify new business opportunities. Lead Qualification: Qualify prospects and create sales-ready opportunities for assigned sales teams. Pipeline Management: Maintain an active pipeline of opportunities and accurately document all activities within CRM systems. Customer Engagement: Understand customer needs and effectively position company products and solutions. Sales Collaboration: Partner with sales teams and internal stakeholders to support customer growth initiatives and opportunity conversion. Operational Support: Assist with customer inquiries, follow-up activities, forecasts, and account-related escalations as needed. Qualifications, Required Knowledge Skills & Abilities and Working Conditions The requirements listed below are representative of the knowledge, skill, and/or ability required. Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take Cold calling is mandatory. Strong outbound calling experience. Experience qualifying leads and creating pipeline opportunities. Experience working with high call volumes and activity-based metrics. Ability to engage prospective customers and generate interest. Able to be diplomatic when handling calls/correspondence for Management. Able to coach others in the development of their skills. Able to comprehend, integrate, and improve upon complex cross-functional business processes Able to display assertiveness and a high level of self-confidence. Able to facilitate group interactions. Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results. Able to prepare/analyze appropriate reports and other business correspondence. Able to serve as a resource to others in the resolution of complex problems and issues. Able to sort through numerical information and recognize trends and details. Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an advanced level. Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive. Possesses strong organizational and time management skills, driving tasks to completion. Able to avoid win/loss situations and ensure productive resolutions of conflict. Able to analyze and resolve complex issues and problems in a sound and timely fashion. Able to maintain confidentiality of sensitive information. Education & Certifications: High School Diploma required. Working Conditions: Professional office environment. Hybrid work model. At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. #DNS What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for! We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.