Inside Sales Account Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description Key Responsibilities May Include: Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction. Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations. Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease. Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs. Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty. Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees. Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes. Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives. Pallecon is CHEP's reusable container solutions business, helping manufacturers move raw materials and ingredients through sustainable, reusable supply chains across Europe. Through our circular pooling model, we support customers in reducing waste, improving efficiency and driving operational performance. The Opportunity: We are looking for an Inside Sales Account Manager to manage a portfolio of small and medium-sized customers across Europe. This role combines customer relationship management, commercial support and account growth within a fast-paced international environment. You'll be responsible for building strong customer relationships, ensuring retention, resolving issues and identifying growth opportunities within your portfolio. What You'll Be Doing: Manage a portfolio of customer accounts remotely through phone, Teams and email. Build and maintain strong customer relationships. Support contract renewals and pricing discussions. Investigate and resolve customer issues and disputes. Manage account profitability and forecasting. Identify opportunities for growth and lane expansion. Collaborate with cross-functional teams across Europe. What We're Looking For: Fluent Italian and English. Additional European language skills are advantageous, particularly Dutch. Background in customer service, account management, inside sales or commercial support. Strong communication and organisational skills. Customer-focused mindset with strong problem-solving abilities. Ability to prioritise effectively across a large portfolio. Comfortable working independently in a virtual environment. Why Join Us? Excellent entry point into a commercial sales career. Exposure to customers across multiple European markets. Opportunity to manage your own portfolio and influence business growth. Flexible remote working environment. Collaborative and supportive international team. Development opportunities within a growing European business. Salary (Italy) : 43,280 – 56,000€ per year 10% annual bonus Impiegato 1 livello - CCNL Commercio. All CCNL provided benefits applicable to this level are included Meal Vouchers Employee Assistance Programme (EAP) Option to participate in company share scheme Life Insurance Personal Accident Insurance Remote Type Hybrid Remote Skills to succeed in the role Account Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at .