Inside Sales Account Manager

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Inside Sales Account Manager based in Canada.** We are seeking a proactive and customer-focused Inside Sales Account Manager to drive revenue growth, strengthen customer relationships, and support the full sales cycle in a remote working environment. In this role, you will engage with existing and prospective customers, identify new business opportunities, and provide tailored product and pricing solutions to meet customer needs. You will collaborate closely with external sales representatives and internal teams to manage quotations, process orders, and ensure a smooth customer experience. You will also contribute to market research, sales performance tracking, and strategic initiatives that improve profitability and market share. This opportunity is ideal for an experienced inside sales professional who combines commercial initiative with strong organizational and analytical skills. You will have the opportunity to contribute to a globally connected organization that values innovation, personal responsibility, and long-term customer partnerships. ### Accountabilities - **Customer Relationship Management:** Serve as a primary point of contact for customers and outside sales representatives, addressing inquiries, understanding customer requirements, and ensuring high levels of satisfaction. - **Quotation Management:** Process requests for quotations (RFQs) by preparing system-generated quotes in SAP, taking into account market conditions, historical pricing, and commercial objectives. - **Sales Development and Prospecting:** Conduct outbound sales calls to identify new prospects, reconnect with inactive or at-risk customers, and uncover opportunities to expand existing accounts. - **Proactive Sales Campaigns:** Develop and execute structured calling plans and outreach campaigns designed to increase year-over-year sales, reactivate dormant accounts, and generate new business opportunities. - **Quotation Follow-Up and Conversion:** Follow up on outstanding quotations by phone, email, and coordination with sales managers to improve conversion rates and drive revenue growth. - **Order Processing and Administration:** Receive, enter, verify, and process customer orders accurately, ensuring that all relevant information is complete and aligned with customer requirements. - **Technical Product Support:** Provide product-related assistance, including product identification and cross-referencing, and direct more complex technical questions to the appropriate product management specialists. - **Cross-Functional Coordination:** Act as a liaison between customers and internal departments to resolve issues, coordinate solutions, and balance customer expectations with cost, delivery, and operational constraints. - **Delivery and Logistics Support:** Work with customer service representatives to initiate expedited delivery requests in SAP and help customers obtain improved delivery timelines where possible. - **Market Intelligence:** Gather information on competitor products, part numbers, pricing, and market conditions, sharing relevant insights with management, product management, and sales teams. - **Sales Performance and Profitability:** Monitor sales performance, win ratios, and profitability against established targets, identifying opportunities to improve commercial outcomes. - **Sample Management:** Coordinate and process product sample requests to support customer evaluations and sales opportunities. - **Continuous Improvement:** Identify opportunities to improve sales processes, administrative efficiency, customer service quality, and collaboration across departments. ## Requirements - **Education:** A bachelor's degree from an accredited college or university is required. - **Professional Experience:** At least 3 years of relevant inside sales experience, training, or an equivalent combination of education and professional experience. Experience in the wire and cable industry is preferred. - **Sales and Prospecting Skills:** Demonstrated confidence in conducting outbound sales calls, identifying new business opportunities, re-engaging inactive customers, and maintaining productive customer relationships. - **Customer Service Orientation:** Strong interpersonal skills and a customer-focused mindset, with the ability to understand customer needs and provide practical, solution-oriented support. - **Communication Skills:** Excellent written and verbal English communication skills, with the ability to prepare professional correspondence, reports, and business documentation. French proficiency is preferred. - **Technical and Commercial Aptitude:** The ability to understand product specifications, interpret customer requirements, evaluate pricing information, and provide accurate product guidance. - **Analytical Skills:** Strong numerical and analytical abilities, including the capacity to calculate percentages and ratios, interpret sales data, evaluate profitability, and monitor performance metrics. - **Software Proficiency:** Proficiency in Microsoft Office, particularly Excel, and familiarity with internet-based tools and business databases. Experience with SAP is an asset. - **Organization and Time Management:** Excellent organizational skills, attention to detail, and the ability to prioritize competing tasks, manage multiple opportunities, and meet deadlines efficiently. - **Problem-Solving and Initiative:** A self-directed approach, strong sense of urgency, and ability to resolve practical problems independently while exercising sound judgment. - **Collaboration and Teamwork:** The ability to work effectively with customers, sales representatives, product management, customer service, and other internal stakeholders at all organizational levels. - **Market Awareness:** An understanding of market dynamics, competitor activity, and commercial objectives, with the ability to align sales activities with broader business priorities. - **Adaptability and Continuous Learning:** A willingness to develop new skills, apply feedback, improve processes, and adapt to evolving customer needs and sales strategies. - **Remote Work Readiness:** The ability to work effectively from home with a suitable workspace and reliable internet access. - **Travel Availability:** Willingness to travel periodically to the organization's New Jersey office during the year, as required. ## Benefits - **Competitive Base Salary:** Annual compensation ranging from CA$75,000 to CA$85,000, depending on experience, knowledge, skills, and qualifications. - **Performance-Based Bonus:** Eligibility to participate in a company bonus plan. - **Remote Work:** The flexibility to work from home in Canada, with appropriate workspace and internet access. - **Health Benefits:** Medical, dental, and vision coverage. - **Paid Time Off:** Paid vacation and company holidays to support work-life balance. - **Retirement and Savings Benefits:** Retirement savings and health or flexible spending account benefits, subject to the applicable Canadian benefits arrangements. - **Insurance Coverage:** Life insurance and additional insurance-related benefits. - **Professional Development:** Opportunities to strengthen sales expertise, deepen product knowledge, and develop commercial and customer relationship management skills. - **Collaborative Work Environment:** The opportunity to work with cross-functional teams in an organization that values innovation, accountability, and customer satisfaction. - **Inclusive Workplace:** An equal opportunity employer committed to providing a respectful, accessible, and inclusive working environment. **Additional Information** - This is a full-time, remote position, and candidates must be located in Canada. - The position is an individual contributor role and does not include supervisory responsibilities. - Periodic travel to the New Jersey office may be required. - Reasonable accommodations may be available to enable qualified candidates with disabilities to perform the essential functions of the role.