Inside Sales Account Manager, Ocean Division

Job description

Alfa Laval is looking for an Account Manager – Ocean Division, UK& Ireland - 12-month fixed-term contract Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. Who You Are You are a customer-focused and proactive sales professional with a passion for the maritime industry and a strong ability to build relationships through digital and remote channels. You are confident managing customer relationships and sales opportunities while maintaining a high level of responsiveness, accuracy, and commercial drive. You combine strong communication skills with a structured and data-driven approach, enabling you to identify customer needs, spot opportunities, and create value in every interaction. You enjoy working in a fast-paced environment, collaborating across teams and borders, and using digital tools to improve both your own performance and the customer experience. About the Role As Account Manager within Ocean Division in the UK & Ireland Sales Company, you will play a key role in promoting and selling Alfa Laval products and services to customers across the UK & Ireland maritime market. You will act as one of the first points of contact for customers, supporting their needs with speed, accuracy, and a proactive commercial mindset. Managing customer relationships primarily through digital and remote channels, you will work closely with colleagues across sales, service, and technical support functions to drive customer satisfaction, profitable growth, and efficient sales execution across the region. This role is a 12 month fixed term contract position, based in Camberley with some hybrid flexibility provided. Given the regular on-site presence required, candidates should be based within a reasonable commuting distance of Camberley. The Key Responsibilities Include Drive sales of Alfa Laval products and services to customers in the maritime industry in line with established sales processes and guidelines. Manage and develop a portfolio of customer accounts across the UK & Ireland, building strong relationships through proactive digital engagement and remote sales activities. Serve as a trusted customer contact, ensuring timely follow-up on enquiries, quotations, and commercial opportunities. Analyse customer data, market trends, and installed base potential to identify opportunities for profitable growth. Generate, qualify, and progress sales opportunities for spares, services, repairs, and upgrades, while improving sales funnel quality and conversion. Prepare and follow up on quotations and proposals, driving opportunities through to successful closure in a structured and efficient manner. Proactively identify and pursue drydock opportunities through early engagement and focused follow-up. Work closely with field sales, service teams, technical support, and the Business Development Manager to implement customer-specific growth strategies. Ensure customer requests and opportunities are effectively coordinated internally and assigned to the appropriate teams for execution. Maintain high-quality CRM data and use digital tools to manage pipeline visibility, customer activity, reporting, and sales performance. Monitor customer needs, market trends, and competitor developments within the UK & Ireland maritime market. Contribute to continuous improvement, digital sales excellence, and a collaborative team culture. Take ownership of profitable growth within the assigned customer portfolio through strategic account management and strong relationship building. What You Know Experience in inside sales, account management, or technical-commercial sales, ideally within the maritime industry or with technical products and services relevant to marine customers. Commercial understanding and the ability to identify customer needs and translate them into value-adding solutions. Experience in identifying, qualifying, and progressing sales opportunities through the pipeline, including follow-up of quotations and commercial proposals. The ability to analyse customer data, sales pipelines, and market trends to identify opportunities and prioritise actions for profitable growth. A strong customer focus and the ability to build trust and relationships through phone, email, virtual meetings, and other digital channels. Excellent organisational skills and the ability to manage multiple tasks and priorities with attention to detail. A proactive and self-driven mindset, with the ability to work independently while also collaborating effectively with colleagues across functions and countries. Proven ability to work effectively with sales, service, and technical teams to deliver a seamless and positive customer experience. Strong written and verbal communication skills in English. High digital competence, including experience using CRM systems, Microsoft Office, and other sales and collaboration tools to manage customer activity, pipeline visibility, and reporting. Knowledge of the maritime market in the UK & Ireland is considered a strong advantage. Understanding of service, repair, upgrade, or drydock-related opportunities in the maritime sector would be an advantage. What we can offer Alfa Laval UK&I currently provides a wide range of benefits, schemes, and initiatives to our employees including: Holiday entitlement of 25 days + Bank holidays Simply Health – Health cash plan available to enter worth over £2500 annually Life Assurance – 4X annual salary when you remain in the pension Training and Career Development potential Cycle to work scheme Tech scheme benefit Our commitment to integrity We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Playing the games is mandatory. As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role. In addition, you will need to show your right to work in the UK. For more information, please contact Reece Watmore , Talent Acquisition Partner , Reece.watmore @alfalaval.com We are looking forward to hearing from you soon so send your application without delay, this role will remain live until the position is filled. #LI-RW1