Inside Sales and Branch Administrator

Job description

Are you highly organized, detail-oriented, and looking for an opportunity to grow into a sales career? Richards Building Supply is seeking an Inside Sales & Branch Administrator to play a vital role in our branch operations. This position will begin with a strong focus on administrative and operational support, ensuring the branch runs smoothly, while providing opportunities to expand into inside sales responsibilities as training progresses. ### What You'll Do **Branch Administration & Operations** - Review and process customer invoices to ensure pricing accuracy and order completeness. - Receive and reconcile vendor shipments, confirming quantities and costs are entered correctly. - Research and resolve invoice and purchase order discrepancies with vendors, customers, and internal departments. - Process customer returns and ensure credits are issued accurately and promptly. - Manage incoming and outgoing branch credits. - Maintain accurate records and assist with operational reporting and documentation. - Collaborate with Accounts Payable and other departments to resolve issues efficiently. **Inside Sales & Customer Support** As training progresses, you'll have the opportunity to grow into additional sales responsibilities, including: - Assisting customers in person and over the phone with product selection and order placement. - Building strong relationships with contractors, builders, and other industry professionals. - Supporting Outside Sales Representatives with customer needs and project coordination. - Processing sales orders, checking inventory availability, and coordinating product transfers. - Promoting new products, special offers, and company programs. ### What We're Looking For - Strong attention to detail and ability to work accurately with pricing, invoices, and order information. - Excellent organizational and problem-solving skills. - Strong customer service and communication abilities. - Ability to prioritize multiple tasks in a fast-paced environment. - Proficiency with computers and Microsoft Office programs. - Previous experience in administrative support, customer service, retail, distribution, construction, or sales is preferred. - Building materials industry experience is a plus, but not required. We are willing to train the right candidate. ### Why Join Richards Building Supply? - Stable Schedule: Full-time, Monday-Friday with consistent hours based on branch operations. - Generous PTO: 20 paid days off, including holidays and our company closure between Christmas and New Year's. - Competitive Pay: Strong compensation with overtime opportunities during peak season. - Bonus Opportunities: Eligibility for discretionary holiday and performance-based bonuses. - Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions. - 401(k) with Industry-Leading Company Match - Additional voluntary benefits including disability and accident coverage. - Career Growth: Opportunity to develop into an Inside Sales role and advance within the company. - Family-Owned & Operated: More than 40 years of success built on teamwork, service, and strong relationships.