Inside Sales and Customer Support Specialist

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. About the job We are seeking a proactive and customer-focused Inside Sales & Customer Support Specialist to join our dynamic team. In this hybrid role, you will play a pivotal part in driving sales while providing exceptional customer support. This is an excellent opportunity for a motivated individual who thrives on achieving targets, solving problems, and building lasting customer relationships. This is a hybrid on‑site role based in Richmond, VA; Greenwood, IN; or Houston, TX As part of the team, you will: Identify and qualify leads through inbound and outbound activities, including calls, emails, and online inquiries. Maintain an up-to-date and organized CRM with accurate lead and customer information. Proactively contact prospective customers to promote products/services and close sales. Develop tailored sales pitches and proposals to meet customer needs. Track and manage the sales pipeline to ensure consistent progress toward monthly and quarterly sales goals. Collaborate with the sales team to refine strategies and achieve revenue objectives. Identify opportunities to upsell or cross-sell additional products or services to existing customers. Educate customers on new offerings, features, and solutions. Serve as the first point of contact for customer inquiries, providing timely and effective solutions to issues. Escalate complex cases to appropriate teams and ensure follow-through until resolution. Guide new customers through the onboarding process, ensuring they are fully equipped to use products/services. Conduct product demonstrations and training sessions, as needed. Build and maintain strong relationships with customers by proactively addressing their needs. Collect and analyze feedback to continuously improve customer experience. Maintain accurate records of customer interactions, including issues resolved and recommendations provided. Prepare regular reports on support trends, customer satisfaction, and sales performance. We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. What you know: You have a bachelor's degree in business, marketing, communications, or a related field preferred or equivalent work experience and: A minimum of 2 years of experience in inside sales, customer service, or a similar role. Proven track record of meeting or exceeding sales targets. Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite. Strong interpersonal and communication skills (written and verbal). Ability to build rapport and maintain positive customer relationships. Excellent problem-solving skills with a customer-first mindset. Strong organizational skills and ability to manage multiple tasks simultaneously. Adaptability to work independently and collaboratively in a fast-paced environment. What’s in it for you? We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $70,000-$85,000 annually. Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-DM1 EEO/Vet/Disabled Employer