Inside Sales Associate (ISA) - Irvine

Job description

Are you confident handling a high volume of client calls while building rapport and capturing accurate financial details? Do you thrive on follow-through and take it personally when a prospect slips through the cracks? Do you want to learn the mortgage business from the ground up, with a clear path for growth? If you answered yes, keep reading. About Griffin Funding Griffin Funding is a full-service mortgage lender licensed across the U.S. and committed to making homeownership more accessible. We're a VA-approved lender and FHA Non-Supervised Lender with a reputation for speed, service, and doing right by our borrowers. Our team is performance-driven, collaborative, and growing — and we're looking for people who want to grow with us. About the Role The Inside Sales Associate is the first voice a prospective borrower hears at Griffin Funding — and that first impression matters. In this role, you'll work a steady flow of warm, actively interested leads, making high-volume outbound calls to connect with borrowers, gather qualifying information, and hand them off to a Loan Officer ready to close. This is not a passive role. Success here requires discipline, energy, and a genuine love for being on the phone. You'll be expected to dial consistently, keep your pipeline meticulously organized, and follow up until you get an answer. The leads are there — the systems are built to support you. What you bring is the drive to execute. For the right person, this role is also a career launch. ISAs who learn the business, build their skills, and perform consistently have a direct path into a Loan Officer position at Griffin Funding. A Day in the Life Morning Review your pipeline and prioritize the day's call list Start dialing — you'll make 150+ outbound calls to leads who are actively interested in a mortgage Gather qualifying information: timeline, credit, income, goals Make a genuine connection and set the tone for what working with Griffin feels like Hand off qualified borrowers to a Loan Officer with the context they need to close Afternoon Keep your CRM files updated and statuses current after every interaction Work through your task list — follow up with leads who didn't answer, respond to callbacks, re-engage prospects from earlier in the pipeline Flag high-priority leads and make sure nothing slips End the day knowing your pipeline is clean and tomorrow's call list is ready The leads are there. The systems are set up to feed you. Your job is to show up, dial, and execute. Major Goals & Responsibilities Make 150+ outbound dials daily to warm, actively interested leads Conduct efficient qualifying conversations — gather the key information, make a connection, and pass to a Loan Officer Keep pipeline data accurate: files updated, statuses current, tasks completed on time Follow up consistently so no lead goes cold Collaborate with Loan Officers to ensure smooth, informed handoffs that convert Key Characteristics Relentless on the phone. 150+ dials a day doesn't intimidate you — it motivates you. Hungry to grow. You're not looking for a job, you're looking for a launchpad into a mortgage career. Disciplined and organized. You keep your pipeline clean because you know sloppy data means missed opportunities. A natural connector. You can build rapport quickly and make someone feel heard in a short conversation. Coachable. You take feedback, adjust fast, and always look for ways to improve your conversion. What We're Looking For 1–3+ years of experience in sales, customer service, or a high-volume phone role Strong phone presence — confident, clear, and personable Ability to manage a high-volume pipeline with accuracy and consistency Interest in building a career in mortgage — prior industry experience not required NMLS licensing is not required for this role Your Path Forward This role is intentionally designed as a stepping stone. ISAs who learn the borrower qualification process, build their product knowledge, and demonstrate consistent performance have a direct path into a Loan Officer role at Griffin Funding. If you're sales-hungry and serious about a career in mortgage, this is where you start. Compensation & Benefits Base salary: $45,760/year ($22/hour) Performance bonuses: Incentives tied to appointments set and closed loans Total target compensation: $50,000–$80,000 depending on performance Benefits: Comprehensive health insurance, 401(k) with company match, ClassPass membership, and a floating birthday month holiday Griffin Funding, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Griffin Funding, complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. NMLS #1120111 VA Approved Lender ID: 9088650000 FHA Non-Supervised Lender No.: 01472-0000-3