Inside Sales Associate, Partnerships

Job description

At Cogstate, we’re advancing the science of brain health - making it faster, easier, and more accurate to assess cognition across clinical trials, healthcare settings, and everyday life. Our digital cognitive assessments are trusted by researchers, clinicians, and pharmaceutical partners around the world, helping to drive breakthroughs in neuroscience and improve outcomes for people living with neurological conditions. Founded on decades of cognitive science and backed by rigorous validation, Cogstate’s assessments are used in more than 150 countries and over 2,000 clinical trials. Our global team of experts - spanning psychology, data science, operations, and technology - works together to solve complex challenges in brain health assessment, always with a patient-first mindset. Whether we’re supporting a multinational Alzheimer’s trial or developing tools to bring cognitive testing into routine care, our work is meaningful, collaborative, and constantly evolving. At Cogstate, we’re not just imagining the future of brain health - we’re building it. That’s why we’re seeking a Inside Sales Coordinator, Partnerships accountable for managing and qualifying inbound sales opportunities generated through strategic partners and referral channels (primarily CRO and eCOA partners). This individual will serve as the central coordinator between partners, proposals, business development, science, operations and finance teams to ensure opportunities are fully qualified and move efficiently through the proposal and sales process. Primary responsibilities include: developing relationships with Cogstate partners, qualification of inbound opportunities, coordination of budget development and proposal generation, maintenance of accurate opportunity tracking within Salesforce, facilitation of communication among internal stakeholders, and proactive follow-up activities in coordination with Business Development Directors to help manage sales process and improve win rates. The Inside Sales Associate may also be involved in outbound sales activity as directed by the Chief Commercial Officer in partnership with BD Directors. This role is ideal for an individual who is extremely organized, enjoys managing multiple opportunities simultaneously, collaborating across functions, and actively working with external partners to help convert partner referrals into revenue-generating contracts. **Key Responsibilities** - Receive and manage inbound opportunities from strategic partners, including eCOA vendors, CROs, technology alliances, and other referral sources. - Coordinate with BD Directors and conduct initial qualification to assess: - Sponsor name (or geographic location at minimum) - Management of mutual CDA agreements - Study specifications (including protocol synopsis if possible) - Budget requirements - Competitive positioning - Alignment with Cogstate Capabilities - Set expectations for proposal turnaround and determine if a ballpark or full budget is needed. - Act as primary internal coordinator for inbound partner budget development activities - Input new opportunities into Salesforce and provide specifications to proposal team to generate PIC - Work with proposal team, BD Director for territory, and all Cogstate stakeholders to draft budget and proposal - Monitor proposal turnaround times and escalate bottlenecks when necessary - Ensure budgets and proposals align with commercial strategy and approved pricing guidelines. - Maintain complete opportunity records within Salesforce. - Ensure accuracy of: - Opportunity stage - Expected close dates - Probability assessments - Partner attribution - Track activity metrics and conversion rates - Identify stalled opportunities and implement follow-up plans - Support forecasting and strategy to close opportunities in partnership with BD Directors - Serve as a key point of contact for strategic partners regarding active, non-strategic opportunities Maintain regular communication with partners to obtain status updates and next steps - Coordinate meetings and follow-up activities between stakeholders - Build strong relationships with partner organizations and internal commercial teams - Ensure timely responses to partner inquiries and opportunity requests - Monitor sales cycle performance and identify opportunities to improve efficiency - Track pipeline metrics including: - Lead-to-opportunity conversion - Proposal conversion - Win rate - Sales cycle length - Partner performance - Recommend process improvements that increase revenue generation and sales productivity - Support implementation of commercial best practices and CRM standards. - Work with BD Directors and Marketing colleagues as necessary to ide