Inside Sales Center Agent - Louisville, KY

Job description

Join our Renewal by Andersen of Louisville, KY Inside Sales Center Team! RbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation -**the most recognized window brand in North America.** We are currently seeking four motivated and customer-focused Call Center Agents to join our growing team. --- **Available Schedules** **Position 1** Monday – Friday 8:30 AM – 5:30 PM **Position 2** Tuesday – Saturday 8:30 AM – 5:30 PM Both scheduled positions are full-time, 40 hours per week, with two days off each week. Occasional flexibility may be required based on business needs. --- **Compensation & Benefits** - Base Pay: $20 per hour - Monthly Bonus Opportunity: Up to $1,000 - Paid Time Off - 12 Paid Holidays - Health Insurance - Dental Insurance - Vision Insurance - Life Insurance - Opportunities for professional development, training, and career advancement --- **Qualifications** - 1–2 years of call center or customer service experience preferred - Strong ability to work independently and stay self-motivated - Excellent active listening and communication skills - Detail-oriented with strong organizational abilities - Positive attitude with strong problem-solving skills - Energetic, versatile, and highly motivated - Basic proficiency in Microsoft Office --- **Key Responsibilities** - Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments - Follow provided scripts and processes to accurately set qualified appointments - Maintain accurate customer records and appointment details within internal databases - Support Design Consultants by ensuring appointment information is complete and properly documented - Deliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen’s Signature Service Program - Represent the company professionally and positively in every customer interaction --- This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in creating an outstanding customer experience from the very first interaction. ---