Inside Sales Consultant

Job description

We are seeking a motivated and results-driven Inside Sales Consultant to join our growing motorcoach company. This role is responsible for following up on inbound leads / existing quotes, gathering feedback on open quotes, and converting inquiries into confirmed reservations. The ideal candidate is an excellent communicator, highly organized, and comfortable working in a fast-paced, customer-focused environment. This position plays a critical role in driving revenue and delivering an exceptional customer experience from first contact to booking. **Working Hours: 10:00 AM – 6:00 PM EST** ### Key Responsibilities: - **Lead / Quote Follow-Up & Conversion** - Follow up on existing quotes at pre-determined times - Engage prospects to understand trip details, needs, and decision timelines - Convert qualified leads into booked reservations - **Customer Relationship Management** - Build rapport with schools, corporate clients, tour groups, and private customers - Maintain consistent communication throughout the sales cycle - Provide professional, friendly, and knowledgeable service - **Objection Handling & Closing** - Address customer questions regarding pricing, availability, and safety - Reinforce company value propositions (safety record, reliability, service quality) - Proactively close sales and secure deposits - **Lead Management & CRM Tracking** - Maintain accurate records of all interactions in CRM system - Track lead status, follow-ups, and conversion outcomes - Ensure no opportunities fall through the cracks - **Feedback Collection & Continuous Improvement** - Gather feedback from lost or inactive leads - Identify trends in objections or lost business - Provide insights to management to improve pricing, service, and sales strategy ### Qualifications: - 2+ years of inside sales, customer service, or call center experience - Strong phone presence and written communication skills - Excellent organizational and time management abilities - Comfortable using CRM systems and sales tools - Ability to handle multiple inquiries and prioritize effectively - Self-motivated with a results-oriented mindset ### Key Performance Indicators (KPIs): - Outbound calls made on time - **Conversion rates** - Contact rate - Quote to Reservation - Quote to Re-Quote - Follow-up completion rate - Customer satisfaction scores