Inside Sales Consultant

Job description

ABOUT PAGA Paga was founded on a simple conviction: access to money is foundational infrastructure, not a privilege. Our mission is to enable one billion people to access and use money, and we are executing against it by building the rails that underpin how modern economies function. Over 17 years, we have built a trusted, multi-sided ecosystem connecting consumers, agents, businesses, and financial institutions across Nigeria, a market of over 200 million people with one of the world’s youngest and most digitally engaged populations. Our consumer wallet, proprietary agent network, and institutional partnerships form a defensible foundation, and the most consequential phase of our growth lies ahead. The next chapter is platformization. Through Paga Engine, we are opening our infrastructure to enterprises and developers to build securely at scale. Doroki and our consumer business continue to deepen daily engagement, while investments in stablecoin infrastructure and new market expansion position us for where payments are heading. This is a deliberate evolution from financial services provider to infrastructure operator powering entire ecosystems. For professionals motivated by structural problems, durable infrastructure, and measurable impact, Paga offers a rare opportunity to shape how money moves across one of the world’s most consequential markets. ABOUT THE ROLE The Inside Sales Consultant (ISC) is responsible for managing existing agents, reactivating inactive agents, growing the agent network base, and boosting revenue via various telemarketing skills. Furthermore, the ideal candidate must be able to convert pre-qualified sales leads, generate new business, and use upselling tactics to secure the best possible deal and follow up with agents to ensure an excellent customer experience. PRIMARY RESPONSIBILITIES Make calls to agents to check their activities, address their needs, complaints, or other issues with products or services Respond efficiently and accurately to agents, explaining possible solutions, and ensuring that the agents feel supported and valued Engage in active listening with agents, confirming or clarifying information and diffusing angry agents as needed Build lasting relationships with agents based on trust and reliability Utilise software, database, script, and tools appropriately to achieve results Understand and strive to meet and exceed Inside sales call metrics while providing excellent and consistent customer service Make sales or recommendations for products or services that may better suit the agent's needs Take part in training and other learning opportunities to expand knowledge of the company and position Adhere to all company policies and procedures by maintaining records of the telephone communications and interactions using the available tools/applications KEY COMPETENCIES Strong interpersonal/communication skills Takes initiative and ownership Must be self-driven Detail oriented Flexible: willingness to test ideas quickly and take learnings Good interpersonal skills KNOWLEDGE AND SKILL REQUIREMENTS Bachelor’s degree from an accredited university or college Must be proficient with Microsoft Excel and other Microsoft Office applications Excellent use of Freshdesk & Xcally tools Must be able to understand and report issues appropriately Strong analytical and problem-solving skills Provide outstanding customer service