Inside Sales & Contracts Specialist

Job description

Purpose of the Job: Responsible for delivering great intentional customer experiences including producing timely and accurate quotes for both standard and customised solutions, pro-actively engaging with customers to secure and process orders and working closely with the sales team. Also managing a range of other customer queries, ensuring customer satisfaction by collaborating with other departments and pro-actively addressing any issues. Key Responsibilities and Outcomes: Provide exceptional levels of customer service and ensure high levels of customer satisfaction at all times. Accurately produce sales quotations, supporting documents, technical proposals, and any other required customer information to meet customer service KPIs. Manage and maintain key customer relationships, including internal and external stakeholders taking accountability for the customer relationship where applicable. Support and follow standard and efficient processes that deliver the quality of customer service required at speed Use approved Rotork price lists to provide customers with accurate quotations and lead times. Progress and follow-up outstanding orders and quotations within agreed timescales and report accordingly. Ensure the integrity of any data input and maintains records as required. Maximize opportunities for new business with existing customers (through opportunities for value selling). Respond professionally and accurately to all other customer queries within agreed timescales. Use existing procedures to solve routine or standard problems. Manage customer orders within the company's Material Requirements Planning (MRP) system, including processing changes and addressing any customer enquiries. Liaise and negotiate with both customers, internal departments and Factory regarding order fulfilment or special requirements. Work with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution. Experience Requirements: Strong Customer Service experience with 3 years’ experience working with instrumentation in a relevant role and/or industry. Experience in using ERP and CRM Systems. Degree or Engineering/Technical Qualification (or equivalent). Proficiency in data analysis and leveraging analytics for sales strategy development. Proficient in Microsoft Office. Able to quickly learn & utilize business software and internal programs. The Successful Candidate: Strong interpersonal and people management skills Good communication skills, customer focused, strong multitasker and good at executing tasks Proactive approach to challenges in order to find solutions to customer issue Motivated self-starter able to work independently and with a team. Must be thorough, accurate, and organized, with a strong attention to detail. Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.