Inside Sales & Customer Service Specialist — Remote

Job description

Inside Sales & Customer Growth Specialist — Home Services Remote | Full-Time | Pacific Time Base: $1,200–$1,500/month + performance bonus | Long-term growth opportunity Schedule: 8:00am–5:00pm Pacific Time Must be available for a permanent Saturday–Wednesday or Sunday–Thursday schedule. About MaidThis MaidThis is a growing residential cleaning company with a fully remote sales and operations team. Our customers usually come to us because they already need cleaning. Your job is to understand what they need, recommend the right service, confidently ask for the booking, and make sure everything is documented correctly so our operations team can deliver what was promised. We care about: strong customer relationships recurring customers clean execution fast follow-up accountability people who take ownership without being chased The Person We’re Looking For You are an experienced phone salesperson who knows how to move a conversation toward a decision. You do not just answer questions or provide customer service. You: Ask good questions and understand what the customer actually needs Recommend the right solution Handle normal price hesitation and objections confidently Ask for the booking Follow up persistently without being reminded Keep your CRM, notes, and pipeline clean Notice when something is being missed and take action Follow a required sales process consistently, even when you are busy Communicate early when something is stuck Take feedback well and apply it quickly We do not need a high-pressure salesperson. We need someone who can sell while protecting the customer relationship and making promises our operations team can actually execute. What You’ll Own New Sales Answer inbound calls and sales inquiries quickly Run consultative sales calls Understand the customer’s home, priorities, timing, and service needs Quote accurately Recommend recurring service when appropriate Handle objections Ask for the booking and payment information Follow up on open opportunities until there is a clear outcome Pipeline & Follow-Up Own your leads from first contact through booking or close-out Keep CRM stages, notes, tags, and next steps accurate Run outbound follow-up and reactivation calls/texts Make sure promising leads do not disappear because nobody followed up Surface problems or missed opportunities early instead of waiting for a manager to find them Sales-to-Operations Handoff Capture the details operations needs to successfully complete the job Follow our required call process and sales gates Never promise something you have not verified Leave clear notes so another team member can understand exactly what was agreed Required Experience Please apply only if you have real phone-sales experience. We are looking for: 2+ years of phone-based sales experience Experience personally moving prospects from inquiry to purchase/booking Experience working toward sales, revenue, conversion, or closing targets Strong spoken English that U.S. customers can easily understand Comfortable working quickly across a CRM, calls/texts, Slack, and browser-based tools Strong follow-through and attention to detail Full-time remote work experience preferred Reliable, interruption-free workspace during scheduled hours Strong preference for candidates with experience in: residential cleaning home services property services moving HVAC plumbing pest control landscaping restoration other appointment-based consumer services This Role Is Probably NOT a Fit If Your Experience Is Mainly: Customer service without sales responsibility Appointment setting without closing High-volume cold calling where you hand the lead to another closer Lead generation without owning the sale Script reading without discovery or objection handling We value those backgrounds, but this particular opening requires someone who can personally drive a customer toward a booking . Remote Work Requirements Before starting, you must have: Reliable computer capable of handling multiple browser-based work systems simultaneously Minimum 16 GB RAM Reliable high-speed internet Backup internet Reliable power backup where outages are common Headset/microphone suitable for professional customer calls Quiet, interruption-free workspace Full attention to MaidThis during scheduled work hours Compensation & Growth Base: $1,200–$1,500/month , depending on experience and fit Performance-based bonus program Long-term opportunity for stronger performers to take on more ownership and higher compensation We are a small team. People who consistently produce results, improve the operation, and can be trusted with more responsibility have room to grow. We do not promote based on title or time alone. Increased ownership follows demonstrated performance. When You Apply Please be prepared to tell us: What you personally sold Whether your sales were inbound, outbound, or both Whether you personally closed the customer Your individual sales targets Your actual recent results The CRM and sales tools you have used Our interview process includes a short practical sales exercise. We care more about what you can demonstrate than having a perfect résumé.