Inside Sales Lead

Job description

As an Inside Sales Lead, you will be the commercial contact for a dedicated portfolio of customer accounts across our Choline Chloride and Ruminant Encapsulation businesses, working both closely with customers and our sales team. You will build on trusted customer relationships, manage commercial activities from quotation through order fulfillment, and work closely with colleagues across Sales, Supply Chain, Technical Services and Customer Service to deliver an outstanding customer experience. This new role offers the opportunity to build up the processes and procedures for Inside Sales in an international environment and have a meaningful impact from day one. We offer a 12-month fixed-term opportunity to join Balchem during an exciting period of commercial growth and development. Key Responsibilities: Manage an existing international customer portfolio across the Choline Chloride and Ruminant Encapsulation portfolio. Act as the primary commercial contact for small-to- mid-ranged sized customer accounts. Build and maintain long-term customer relationships through proactive remote account management, opportunity management (e.g. lead generation & pipeline management) and product negotiations. Lead CRM implementation, sales process optimization and maintaining accurate customer and commercial information in our CRM and ERP systems. Coordinate closely with Supply Chain, Technical Services, Customer Service and other internal stakeholders to ensure timely and accurate order fulfillment and customer satisfaction. Handle customer enquiries, documentation requests, complaints and order-related activities professionally and efficiently. Monitor commercial performance and contribute to continuous improvement initiatives. Support product launches, commercial projects and other business initiatives as required. Candidate Profile: Bachelor’s degree in Business Administration, Animal, Agricultural, Chemical Engineering, Food Sciences or another relevant discipline. Minimum of 3 years of experience in Inside Sales, Account Management or another customer-facing commercial role acquired ideally within the Animal Nutrition segment. Other experience within Animal Nutrition, (Feed/food) ingredients, Specialty chemicals segments, or another B2B manufacturing environment will also be considered. Proficiency in Microsoft Office, particularly Excel. Experience with ERP and CRM systems. Experience in preparing quotations, managing orders and supporting commercial negotiations. Excellent written and spoken English. Knowledge of additional languages will be considered an advantage. Experience working in an international matrix organization is a strong advantage. Personal Qualifications: Strong commercial awareness and customer orientation. Excellent communication and customer relationship-building skills, based on trust and responsiveness. Strong organizational and time management skills. Ability to manage multiple priorities while maintaining accuracy in a dynamic international environment. Strong analytical and problem-solving skills. Run it like you own it, self-motivated and solution oriented. What We Offer: A challenging and rewarding commercial role with ownership of your own customer portfolio. An international, collaborative and supportive working environment. Close cooperation with experienced colleagues across Europe and the United States. Opportunities to broaden your commercial expertise and develop professionally within a growing global company. A culture built on teamwork, integrity, innovation and continuous improvement.