Inside Sales Manager

Job description

About the role We are looking for an Inside Sales Team Leader to keep sales moving and customers supported. You’ll support a team of up to 8 Internal Sales team members who play an important role in delivering great service to our customers. From preparing quotes and processing orders to helping customers find the right solution, your team helps keep projects moving and customers coming back. This is a hands-on leadership role where you'll provide day-to-day support, coach team members, help manage workloads and ensure customers receive timely, accurate service. You'll work closely with Trade Account Managers and other internal teams to help deliver a seamless customer experience. Based in our East Brisbane office, this role includes a weekly visit to our Burleigh Heads location to support the broader team. You'll enjoy a 37.5-hour work week and the flexibility of an early start and early finish, with start times available from 6:00am. About you Lead and support a team of Internal Sales team members Provide coaching, guidance and day-to-day direction Help manage workloads and ensure service standards are maintained Support the team with customer enquiries, quotations and order processing Monitor team performance and identify opportunities for improvement Build positive working relationships with customers and internal stakeholders Assist with resolving customer issues and escalating concerns where required Contribute to a positive team culture focused on service and collaboration What you'll bring to the role Experience leading a customer service, internal sales or sales support team Strong communication and people skills A practical, hands-on approach to leadership Ability to organise priorities in a busy environment Strong customer service focus and attention to detail Experience in timber, hardware, building products or trade-related industries would be advantageous Confidence supporting team members and helping them develop their skills What’s on offer We’re proud to offer a workplace that supports your well‑being, growth, and belonging: 🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well‑being days, plus 1 volunteer day annually 📚 Career Growth: Endless learning and development opportunities 👶 Parental Leave: 12 weeks of gender‑neutral paid leave for primary carers 🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion ⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025) 🧠 Mental Health: Gold accreditation by Mental Health Australia 🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited About Us Finlaysons is a leading manufacturer of high-quality building components, serving the construction industry across Queensland. With a strong focus on safety, quality, and innovation, we are dedicated to delivering exceptional products and services to our clients. Join our team and be part of a dynamic and growing organisation. Finlaysons is part of the Total Tools Hardware Group and is a wholly owned entity of Metcash Limited. #INHT