Inside Sales Manager I - Durham, NC

Job description

We are seeking a talented and motivated Inside Sales team member that thrives in a sales cycle environment. This member of the team will play a fundamental role in achieving our ambitious revenue growth objectives while collaborating with other Business Development team members. Essential Responsibilities Achieves quarterly and annual lead generation goals as outlined in sales incentive comp plan. Handles inbound client calls, qualifies leads and if appropriate grows client relationships at the appropriate levels. Collaborates effectively with Business Development Directors in business unit; brings potential opportunities to their attention. Effectively transfers accounts and client information to Business Development Directors. Manages annual expense budget and submits expense reports for reimbursement on approval timelines. Expands client requests upselling for business unit when possible. Provides weekly sales activity report to management. Develops client call cycle to achieve objectives and sales plan Provides general intelligence on key competitors. Sells the business unit’s capabilities leveraging differentiation framework Recognizes and communicates sales opportunities for other business units. Establishes and manages customer expectations. Collaborates with companywide resources to achieve superior customer satisfaction. Organizes and hosts client visits if required. Uses SFDC to manage internal communication and document territory and client information as required for the business unit. Responsible for Opportunity Management and accurate pipeline forecasting. Maintains frequent email and phone contact with clients to grow and expand business relationships. Leverages Marketing, SMEs and Operations Staff to support client discussions and heighten clients’ awareness of BU services. Evaluates quotations and provides input to ensure client and company requirements are met. Collaborates effectively with sales executives from other business units to bring potential opportunities to their attention. Leverage Social Selling techniques and tools to reach clients through digital channels sharing information including Fortrea services, web conferences, industry meetings, SME news, etc. Creating leads from literature and industry events including peer reviewed journals, poster/symposium presenters and attendee lists. Establishes, nurtures and grows client relationships at the appropriate Education/Qualifications: Bachelor's degree in life science or business field preferred Moderate industry knowledge Functional scientific/technical expertise in specific areas of drug development Experience: 1+ years' Commercial/sales experience preferred Other required work-related experiences This is a hybrid role with the expectation to work within our Durham headquarters 3 days each week. Pay Range: $65,000-$80,000 (The range does not include benefits, and if applicable, bonus, commission, or equity) Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), and Company bonus where applicable. For more detailed information, please click here. Application deadline: September 15, 2026 Physical Demands/Work Environment: Work Environment: Occasional drives to site locations with occasional travel domestically Physical Requirements: Frequently stationary for 6-8 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Occasional crouching, stooping, with frequent bending and twisting of upper body and neck. Ability to access and use a variety of computer software developed both in-house and off-the-shelf. Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs. Regular and consistent attendance. Varied hours may be required. #LI-REMOTE #LI-LL1 Learn more about our EEO & Accommodations request here .