Inside Sales Operations Manager

Job description

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Inside Sales Operations Manager at SHI International will oversee strategic planning and governance processes for departmental programs, ensuring optimal performance through the management of escalated and high-value projects. This role involves tracking key performance indicators, facilitating issue resolution, and actively participating in continuous improvement efforts to enhance operational processes. Additionally, the Operations Manager will provide mentorship and training to employees, lead strategic initiatives on compliance and specialisation, and engage in business strategy discussions with leadership. This position is set to be based in our Barnsley office. Role Description Include but not limited to; Establish and oversee a governance process for the portfolio of programs within the department. Manage escalated and high-value projects to ensure optimal performance. Implement strategic planning by creating functional strategies and specific objectives to align and sequence program activities for best results. Develop, monitor, and improve operational processes such as billing managed services and authorizing payments to vendors. Track and report on key performance indicators (KPIs) related to billing and vendor costs. Track and facilitate the resolution of issues, serving as a point of escalation to resolve internal or customer satisfaction issues. Actively participate in efforts focused on continuous improvement, identifying areas for operational process enhancements. Provide mentorship, guidance, and training to employees to increase efficiency. Manage strategic programs on compliance, specialization, and competency, and develop/enforce policies. Participate in business strategy discussions with SHI leadership and review program results, identifying root causes for missed objectives or deadlines. Behaviours and Competencies Adaptability: Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances. Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably. Business Acumen: Can evaluate market trends and competitive landscape to identify opportunities and risks. Change Management: Can drive significant changes in organizational processes or policies, can facilitate change management processes among others, and can adapt change management style based on the situation and the team’s needs. Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action. Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. Continuous Improvement: Can identify significant areas for improvement and implement significant changes. Decision-Making: Can analyze complex information, predict long-term consequences, and make decisions that align with strategic goals. Leadership: Can proactively seek out leadership roles, initiate team projects, and contribute to team development and success. Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions. Skill Level Requirements Ability to own and manage projects from concept to completion, including planning and facilitating meetings. - Intermediate Ability to multitask and complete tasks with efficiency and accuracy. - Intermediate Highly motivated, proactive, and focused on achieving results. - Intermediate Ability to create and develop training content, conduct needs assessments, and mentor team members. - Intermediate Strong understanding of technical concepts and proficient with Microsoft Office products. - Intermediate Ability to lead, motivate, and mentor matrixed or cross-functional teams, ensuring adherence to company rules and work ethics. - Intermediate Other Requirements • Completed Bachelor's Degree or related experience • Experience working at a technology company or a matrixed organisation with competing priorities • 3-5 years of experience in program or project management Preferred Qualifications • Project Management Professional (PMP) certification or equivalent The estimated annual pay for this position is £41,300 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process. #LI-MB3 Equal Employment Opportunity – M/F/Disability/Protected Veteran Status