Inside Sales Renewal Representative (Night Shift)

Job description

About the role: Shyft Global Services - TD SYNNEX is seeking a highly motivated and detail-oriented Inside Sales Renewal Representative to join our dynamic sales organization. This role is essential in supporting our longtail renewal business by managing service contract renewals, maintaining strong customer relationships, and driving revenue growth. The ideal candidate is articulate, self-driven, and eager to grow within a fast-paced, customer-focused environment. Key Responsibilities: Serve as the primary point of contact for an assigned territory, managing the full lifecycle of service contract renewals. Proactively identify and pursue renewal opportunities using Salesforce, ensuring data accuracy and timely updates. Generate, edit, and manage automated service quotes, ensuring all details (e.g., serial numbers, in-process RMAs) are accurate and up to date. Collaborate cross-functionally with internal teams (Sales, Customer Support, Finance, etc.) to streamline the renewal process and resolve any issues that may delay closure. Provide accurate sales forecasts and proactively communicate any changes or risks to targets. Maintain and update Salesforce records regularly to reflect current customer and contract information. Meet and exceed quarterly sales quotas through effective pipeline management and customer engagement. Educate customers on service offerings, contract terms, and renewal benefits to drive retention and satisfaction. Support process improvements and contribute to team initiatives aimed at increasing efficiency and customer experience. Qualifications: 1 - 3 years of experience in Customer Service. 1 - 3 years of experience in Inside Sales or Pre-Sales support preferred. Strong communication skills, both written and verbal, with the ability to build rapport and influence decision-makers. Proven ability to work independently and collaboratively in a fast-paced, team-oriented environment. Experience with Salesforce or other CRM platforms is highly desirable. Familiarity with computer networking technologies is a plus. Energetic, enthusiastic, and goal-oriented with a strong sense of accountability and ownership. At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. #DNS What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for! We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.