Inside Sales Representative

Job description

Line of Business: Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. Position Overview The Inside Sales Representative supports customers throughout the quoting and project lifecycle, partnering with sales, technical, production, and shipping teams to deliver exceptional service and ensure successful project execution. What You'll Be Doing Build strong relationships with customers and provide responsive, solutions-focused support. Prepare and manage project quotations, process orders, and follow up on opportunities with accuracy and efficiency. Support project management activities by coordinating timelines, monitoring project milestones, and communicating status updates to customers. Partner closely with Technical Service Representatives, Outside Sales Representatives, production, quality control, engineering, and shipping teams to support awarded projects from quote through delivery. Maintain product knowledge to confidently guide customers toward the right solutions. Identify opportunities to grow sales and enhance customer satisfaction. What Are We Looking For Strong verbal and written communication skills with a customer-first mindset. Ability to manage multiple priorities and work effectively in a fast-paced environment. Strong Microsoft Excel and computer skills, with the ability to learn new systems and applications quickly. Problem-solving approach with a focus on accuracy, organization, and follow-through. Collaborative attitude and willingness to learn product, project, and industry knowledge. Previous inside sales, sales support, or project coordination experience is an preferred. Experience within construction materials, concrete, precast, building products, manufacturing, or other related industries is considered an asset. Work Environment This role is based in an office setting within our Calgary plant location, working closely with internal teams and customers in the Southern Alberta area and other various locations. It involves frequent communication by phone, email, and digital platforms, with occasional visits to yard or production areas as needed. What We Offer Competitive base salary. ($78,070 - $97,575) Industry leading benefits package, including health, dental, and wellness. Pension plan with an automatic company contribution as well as matching contributions and RRSP options, Opportunities for training, development, career growth within a global organization. Heidelberg Materials welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.