Inside Sales Representative II

Job description

CharterUP is transforming the $365 billion global group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers with thousands of vehicles nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events. Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale. Why Join Us - Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change. - Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization. - Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX. - Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability. **Title:****Client Solutions Partner** **Reports to:****Sales Manager** **Location:** **Remote** **About the Role** This is a inbound and outbound sales role for people who are hungry to drive revenue, build repeat business, and own their results. It rewards individuals who thrive under pressure, act decisively, and operate with high urgency and precision. You will manage hundreds of customer interactions per week, build your own book of business, and ensure every booking experience reinforces CharterUP’s reputation for speed, reliability, and excellence. As a Client Solutions Partner (CSP), you’ll be in the thick of the action, handling high volumes of inbound demand while chasing down the next opportunity before anyone else does. You’ll be responsible for both closing new customers and expanding recurring ones, managing a mini-portfolio of high-value accounts that rely on you as their trusted CharterUP contact. We’re looking for sharp, decisive, high-judgment sales athletes who can think fast, act faster, and refuse to settle for "good enough." You’ll be part of a team that executes with urgency, precision, and accountability every single day. **Responsibilities** - Hit and exceed every metric. Own performance against conversion rates, revenue targets, outbound and inbound activity, repeat bookings, and overall account growth. - Manage a high volume of inbound leads while driving outbound reactivation and expansion efforts to capture repeat and new business. - Leverage CharterUP’s proprietary marketplace technology to create tailored, accurate trip quotes that minimize friction in the booking process. - Execute disciplined call patterns to maintain conversion velocity and follow-up consistency. - Build urgency, rapport, and trust in every interaction, closing decisively through confident communication and assumptive sales techniques. - Drive repeat business by identifying high-value accounts, expanding relationships over time, and turning one-time bookings into repeat relationships. - Apply call control, objection handling, and active listening to diagnose customer needs and drive efficient bookings. - Escalate only when needed, solve problems directly, and push through roadblocks to deliver outcomes. - Use sound judgment and data to decide where to focus for highest yield. - Detect and stop low-value activity early to protect revenue through commercial acumen. - Maintain complete accuracy in quoting, CRM updates, and call documentation, ensuring operational precision across systems including Salesforce, Outreach, G-Suite, Slack, and proprietary tools. - Collaborate with peers and leadership on post-mortems and performance reviews to refine tactics and improve execution. **Experience and Expertise** - 3+ years of experience in sales, account management, or hybrid revenue roles, consistently exceeding performance goals. - Demonstrated ability to manage and grow a book of business, expanding spend, deepening relationships, and driving retention. - Proven success balancing high-volume inbound response with targeted outbound prospecting and account development. - Skilled in navigating multi-contact organizations and identifying new opportunities within existing accounts. - Expert communicator with mastery in objection handling, urgency creation, and assumptive closing across varied customer types. - Proficient in CRM and sales enablement tools (Salesforce, Outreach, G-Suite, Slack), ensuring disciplined follow-up and accurate documentation. - Analytical and data-driven, using performance metrics and conversion insights to guide activity and optimize revenue outcomes. - Comfortable owning end-to-end client relationships from quote generation to post-trip follow-up, feedback, and repeat engagement. - History of competitive achievement or performance-based success in athletics, startups, or other quota-driven environments. **What Defines You** **Core Character** - Extreme Ownership: You don’t wait for direction; you execute the mission. - Grit & Hunger: You outwork, outlast, and outthink everyone around you. - Self-Starter Energy: You see gaps, fill them, and move before others even notice. - Loyalty & Integrity: You keep your word, play for the team, and own your reputation. **What We Mean by Grit** - **Relentless follow-through:** You pursue a clear yes or no; you don’t let deals stall. - **High output as a habit:** You work the plan daily and maintain volume during busy seasons. - **Resilient under pressure:** You handle rejection, ambiguity, and shifting priorities without losing momentum. - **Competitive drive:** You want to be at the top of the board and treat targets as non-negotiable. - **Bias to action:** You prefer testing and iterating over waiting for perfect information. **Cognitive & Decision Traits** - High Intellect: You process fast, connect dots, and make the right call under pressure. - Analytical Judgment: You use data to make decisions, not noise. - Decisive Execution: You don’t overthink; you move with conviction. **Recruiting Process** **Step 1:** 30-minute call with Talent Acquisition **Step 2:** 1-hour Video Call with a Hiring Manager **Step 3:** 1-hour Video Call / Role Play Interview **Step 4:** 30-minute Interview with CEO **Step 5:** Offer and Background Check **Welcome aboard** Salary $63,000—$120,000 USD #### Global Benefits & Perks at CharterUP We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, and Miami as we grow our global team. - Flexible Work Model: CharterUP operates as a remote-first company, with select roles requiring regular, in-office presence based on team and business needs. Role-specific expectations will be shared during the hiring process. U.S.-based employees may reside in any of our 19 approved states. - Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards. - Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country. - Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available. - Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together. - Referral Rewards: Earn bonuses for bringing top talent to the team. - Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable. - Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running. ***CharterUP is an Equal Opportunity Employer.*** *We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter.* ***Hiring Locations:** CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.* We hire in the U.S. and Canada and are actively expanding our global footprint.