Inside Sales Representative/Key Account Manager

Job description

Inside Sales Representative/Key Account Manager About CoolIT, An Ecolab Company Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech com panies globally. Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention. As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team. WHAT YOU’LL DO: Role: This is an exciting opportunity with CoolIT Systems, the leading provider of scalable liquid cooling technology. The Inside Sales Representative plays a critical front-line role in the Business Development team, acting as a junior Account Manager responsible for qualifying inbound demand, managing smaller opportunities, and supporting pipeline growth. In this role, you will serve as the primary intake point for new leads and RFQs, ensuring rapid response, strong customer engagement, and proper routing of strategic opportunities to senior Key Account Managers. The Inside Sales Rep owns a portfolio of small-to-mid-sized deals, progressing them from qualification through close while maintaining high standards of customer experience. RESPONSIBILITIES: Serve as the first point of contact for inbound leads, RFQs, and general inquiries Qualify opportunities based on technical fit, timeline, revenue potential, and strategic value. Triage and route high-value or complex deals to Key Account Managers. Maintain responsiveness and ensure no inbound opportunity goes unaddressed. Own and progress smaller or transactional opportunities end-to-end. Build and maintain a healthy pipeline of early-stage and fast-turn deals. Support revenue generation through high-volume, fast-cycle selling or supporting Key Account Managers with deal coordination or related activities. Maintain accurate records of all activities in CRM (leads, opportunities, contacts) while ensuring visibility into inbound pipeline trends and demand patterns. Potential for international travel up to 15%. Basic Qualifications: 1-3 years of experience in sales, inside sales, or business development with a preference towards experience working in a manufacturing or advanced technology business. Strong communication and organizational skills with ability manage multiple opportunities in parallel. Bachelor’s degree in business administration, Engineering, Computer Science, or related field. Preferred Qualifications: Preference for strong technical background, with experience in data center infrastructure, cooling systems, or related fields. Experience using CRM and ERP systems such as Oracle Netsuite (preferred), SAP, Salesforce, or ServiceNow. Skills: Customer-first mindset. Speed + responsiveness (critical for inbound conversion). Good commercial judgment (qualify vs escalate decisions). Process discipline (CRM, quoting, follow-up rigor). WHY COOLIT? We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values. We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes: Vacation and flex days, and paid company-wide shutdown during the holiday season. Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day. Dress for your day – in a casual yet professional environment. Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus. Company-funded RRSP contributions to support your long-term financial goals. We thank every candidate in advance, however, only those selected for an interview will be contacted. Successful candidates for this position will be required to undergo background checks including criminal records check and education. Immigration sponsorship is not available for this role