Inside Sales Specialist - Service Contract Sales (EMEA)

Job description

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis. Are you a driven sales professional with a passion for building strong customer relationships and delivering value through service solutions? We are looking for an Inside Sales Specialist - Service Contract Sales to help drive growth across the EMEA region . In this role, you will play a key part in expanding service revenue, strengthening customer engagement, and supporting long-term partnerships while working closely with sales, service, and regional teams. Tasks Drive the renewal of existing service contracts to maintain high retention rates Identify opportunities for upselling and cross-selling service offerings Proactively follow up on expiring contracts and generate new business Prepare and deliver quotations, proposals, and contract documentation Act as the primary inside sales contact for customers across EMEA Conduct outbound sales calls, email campaigns, and virtual meetings Understand customer needs and recommend appropriate service solutions Maintain an accurate sales pipeline in CRM systems Track opportunities, activities, and revenue forecasts Ensure timely reporting and adherence to sales processes and KPIs Collaborate with Field Sales, Service Engineers, and Customer Support teams Work with regional stakeholders to align on strategy and opportunities Support tender processes and large contract negotiations when required Ensure contract accuracy, pricing compliance, and documentation standards Contribute to continuous improvement of sales processes and tools Maintain up-to-date knowledge of service offerings, pricing, and policies Requirements Bachelor’s degree in Business Administration, Sales, Engineering, or a related field 2–5 years in inside sales, service sales, or account management Proven track record in B2B sales, ideally within service contracts or technical environments Experience in a multi-country or EMEA-focused role is an advantage Strong sales and negotiation skills with a customer-centric mindset Excellent communication and relationship-building abilities Ability to manage multiple accounts and prioritize effectively Proficiency in CRM systems (e.g., Salesforce, Dynamics) and MS Office Strong organizational and follow-up skills Fluency in English French or Spanish would be an advantage Benefits Working from home up to 50% of the time Multisport card Supplementary pension contribution Meal voucher flat rate Extra week of vacation Public transport allowance Massages Fitness centre in the office Above-standard healthcare (ComfortCare) Corporate canteen Sodexo Flexi Language courses Sick days (4 days/year)