Inside Sales Supervisor

Job description

Inside Sales Supervisor Reports to: Head of Sales Location: Guadalajara, Mexico – On-Site We are looking for an Inside Sales Supervisor to lead and support our inbound and outbound sales team in Guadalajara. This role is responsible for helping the team achieve strong sales performance through daily leadership, coaching, performance monitoring, call quality oversight, and effective floor management. This is an internal growth opportunity for individuals who demonstrate strong performance, accountability, leadership potential, and a genuine interest in developing others. Previous formal supervisory experience is preferred but not required. Key Responsibilities Lead, support, and motivate inbound and outbound sales agents. Monitor team performance, including sales and conversion metrics. Provide ongoing coaching, feedback, and development to team members. Monitor live and recorded calls to identify opportunities for improvement. Manage daily attendance, schedules, breaks, and floor coverage. Support agents in resolving operational challenges and difficult customer interactions. Identify performance or quality trends and take appropriate action. Communicate team results, challenges, and opportunities to the Head of Sales. Promote a positive, accountable, and results-driven team environment. What We're Looking For Strong leadership potential and ability to positively influence others. Strong communication and active listening skills. Accountability, reliability, and consistent performance. Ability to provide constructive feedback and support the development of others. Good judgment and problem-solving skills. Ability to remain composed and make decisions in a fast-paced environment. Willingness to learn Bizee's sales methodology, CRM tools, performance metrics, and processes. Previous experience in sales, customer service, call center operations, coaching, or team leadership is a plus, but not required. High school diploma or equivalent required. Why Apply? This position offers an opportunity to take the next step in your career at Bizee, develop your leadership skills, and gain valuable experience in sales management. Performance-based bonus structure Opportunity for professional growth and leadership development Training, coaching, and ongoing support to help you succeed in the role If you're ready to grow, lead others, and take on a new challenge, we encourage you to apply.